Forum Discussion
you're right, was my internet provider, got a VPN and everything is perfect.
unfortunately ea hates my VPN and keeps disconnecting me now.
- 7 years ago
Use Tunnelbears ghost mode to connect and play for now. I have the same issue as well. It's not are isp its actualy level3 in the route it takes. Level3 fs the route for what ever reason on most servers. Have spent hours on the phone and a week now looking into the problem of lag and random disconnects. It's out of are hands until some one who knows how to get level3 to get there act together!
- EA_Darko7 years ago
Community Manager
Hey @FreeMarmalade if you are seeing packet loss then this would point to a network or ISP issue.
First thing to try is going through our connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/
It is also worth speaking with your ISP to see if there is anything they can recommend to improve your connection.
Darko
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