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Gideon55555555's avatar
21 hours ago

A refund please

Hey apex is there anyway I could request a refund for Gibraltar heirloom it's just I was at work and I work till 11 but my brother bought Gibraltars heirloom and that was my Christmas was the heirloom shards and I wanted rampart is there anyway you could get rid of Gibraltar and replace it with ramparts I completely understand if not 

3 Replies

  • Midnight9746's avatar
    Midnight9746
    Hero+
    20 hours ago

    Gideon55555555​ I have siblings as well, so I know it can be tricky keeping them off your games.

    If you play on PC/Steam, I'd suggest having your own Windows user account login so your siblings cannot just play on your account, (as for Xbox/PlayStation, there should be a way to password lock those accounts as well). However, if you are a Nintendo Switch player, you are sadly out of luck as there isn't a way to lock an account on the Switch's platform.

    Hopefully everyone in your household has their own account.

  • Sadly there is no refunding or exchanging a heirloom. 

    From an account safety perspective, it would be best if no one else had access to your account.

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