Forum Discussion

GreatBudha's avatar
GreatBudha
Seasoned Newcomer
2 days ago
Solved

Account Level progress lost??

Hey there, after good hour of looking for how to contact official support and not finding a single way to contact developers I am writing here.

I just noticed that my account level is 70, instead of 450 as it were. After over 1500hours of ingame time, roughly 600 hours on origin and then further 900 hours on steam, the account is not 'freshly' transfered or anything in that sense. What can I do, to resolve this issue? 

Many thanks, Budha.

  • XHelperZ's avatar
    XHelperZ
    22 hours ago

    Ah I see.

    They did raise the level cap up to 2000 a while back, so depending on how long it's been, that could be the case.

    Every time you go past level 500, you'll go back to level 1 but with a different kind of level badge. (So technically some kind of prestige)

    So if you were level 500 before they raised the level cap, it's entirely possible you already prestige'd, so your level isn't really 70, but possibly 570.

7 Replies

  • Heya,

    Has it been a while since you played the game? Or did this just happen recently whilst playing often?

    Also, on what platform were you playing on when you noticed this?

  • GreatBudha's avatar
    GreatBudha
    Seasoned Newcomer
    2 days ago

    Hey, it has been a while since I played indeed, has there been a level account squish that I am not aware of? Since I came back to Apex, I've already played it for over 60hours in last 3 weeks, but it has just only occured to me, that it says level 71 on my 'banner'.

    Platform is PC - Steam.

  • Cryozs's avatar
    Cryozs
    Seasoned Newcomer
    23 hours ago

    Same here i was over level 500 and had plenty of bought skins both from the shops and battlepasses and i lost all of them ive trying been trying to get in contact for the past 3 years and still they have done nothing but run me around different things or just closed the case without telling me what to do or anything im genuinely sick of this as i spent a fair bit of money and not one person at EA has done anything regarding it for me. 

  • XHelperZ's avatar
    XHelperZ
    Hero
    22 hours ago

    Ah I see.

    They did raise the level cap up to 2000 a while back, so depending on how long it's been, that could be the case.

    Every time you go past level 500, you'll go back to level 1 but with a different kind of level badge. (So technically some kind of prestige)

    So if you were level 500 before they raised the level cap, it's entirely possible you already prestige'd, so your level isn't really 70, but possibly 570.

  • Cryozs's avatar
    Cryozs
    Seasoned Newcomer
    22 hours ago

    i lost all my stuff all together literally just kept my badges

  • GreatBudha's avatar
    GreatBudha
    Seasoned Newcomer
    18 hours ago

    I see, I've looked it up and that seems to be the reason, thanks a bunch for the info!

     

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