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Meadhello's avatar
Meadhello
Seasoned Newcomer
10 days ago

Account locked

I'm getting an "account locked" error and I've changed my password, I think someone has hacked into my account. Please unlock my account. I've followed all the steps and secured my account, but the locked issue persists.

3 Replies

  • Meadhello's avatar
    Meadhello
    Seasoned Newcomer
    10 days ago

    I'm trying, but it's giving me an error saying support doesn't allow it, so I can't send anything.

  • Hi Meadhello

    Have a look at the below link, at the bottom of the webpage us an EA "contact us" button

    secure-hacked-account

    Have the following to hand:

    • the email address used for your EA Account
    • any usernames or console IDs connected to the account
    • any invoice numbers or product codes, etc

    Best of luck

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