I’ve unlinked the accounts.
PSN just prompts me to log in to an EA account which I no longer have anything linked to. Support has been unhelpful. I just don’t understand why the account merging process selected the level 20 account to keep over the level 200 account. The account merger selected the wrong account and I’m the one being punished for it.
There has to be something that can be done other than “Sorry, your 600+ hours of playtime and $700+ of micro transactions is lost due to an error with our tool but at least you can give us more money now!”
Community ManagerHey GodxEater1997,
To clarify, the merging process did not select an account; this was not an error with the tool. Cross Progression has been active on all accounts since the beginning of 2024, so this is completely unrelated. There is no merging process that would allow you to link your PSN from one account to another and combine that progress, and that has never been the case.
The aspect of Cross Progression that looked at account levels to decide what to keep was only with regards to the stats on different platforms, as the stats could not be merged. When Cross Progression became active, the highest-level platform account linked to the EA account is the one whose stats were used going forward - this did not affect the content on the account. Additionally, this was only related to platforms that were already linked to the same EA account prior to Cross Progression beginning, back in October 2023.
When it comes to progress or content being merged, this was never possible if you had progress on two separate EA accounts, as was the case here. Moving your PSN does not move or merge content.
If your PSN is now unlinked, you can try re-linking it to its original EA account to see if that progress can be restored. This won't put it on the same EA account as your PC, which I understand is the goal, but that unfortunately has never been possible.
Community Manager
