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Shadzua's avatar
Shadzua
Not applicable
4 years ago

Alc stopped working

For some reason back in April my alc stopped working completely on my account only. I’ve uninstalled, reinstalled, reset to default controls…nothing. I’m playing on a ps5.

10 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @Shadzua

    Are you actually able to change the in-game settings? Does it show that the value is changing, but just not reflecting when you're actually playing? 

  • Shadzua's avatar
    Shadzua
    Not applicable
    4 years ago

    Yes I’m able to change the settings but they don’t actually change. I can play the game on my account on my gfs ps4 just fine but for some reason my ps5…no alc

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Shadzua 

    Are you playing on the PS5 version of the game, or do you still play on the PS4 version on your PS5? 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Shadzua 

    Gotcha, thanks!

    Just to confirm, have you tried uninstalling and reinstalling the game to see if that makes any difference? I know that can be time consuming, but if there's a problem with missing or corrupted data that could help. 

  • Shadzua's avatar
    Shadzua
    Not applicable
    4 years ago

    Oooh I went a step further, uninstalled reinstalled a few times and reset ps5 to factory settings

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Shadzua 


    Gotcha, thanks!

    Did you also try testing other accounts on your PS5? This only happens on your account in particular? 

  • Shadzua's avatar
    Shadzua
    Not applicable
    4 years ago

    I’ll try my GFs account this weekend to see if it’s just my account.

  • Shadzua's avatar
    Shadzua
    Not applicable
    4 years ago

    Confirmed it’s only my account, her account on the ps5 apex works fine.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Shadzua 

    Thanks for giving it a shot. That's definitely odd. 

    I'll pass this along for a look. 

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