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FatherClips's avatar
FatherClips
Newcomer
22 hours ago

All progress lost

Haven't played in over a year, but downloaded to play again. All progress is lost. Over level 550, 4K hours and multiple legendaries unlocked. Money spent in the store. Cannot get it back and no one at this company seems to exist. No responses, AI beta bot is useless and no one answers the phone. I need help gettibg all my progress back. Day 1 apex player here. 

Account is linked to EA and has been since 2020. Help me. Restarted, checked for updates. Dont want to unlink and link again because I play other EA games and don't want to lose progress there.

missing content
playstation
progress issue

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    22 hours ago

    Hey FatherClips​,

    If you've been playing since day or even since 2020, it looks like that was on a different account. The EA account you're posting with currently has only ever launched Apex on PlayStation platforms, and only extremely recently. If you've played prior to the past few days or on any other platform at all, it was on a different EA account.

    Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress and it will appear to have reset. Progress cannot be moved between different accounts.

    We are not able to make any changes to your account status or progress via the forums, but if something was linked or unlinked incorrectly it may be worth contacting support to see if the original platforms can be re-linked. Re-linking to the original EA account would be the only way to try restoring any missing progress in these situations.

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