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JSua10226's avatar
JSua10226
Newcomer
1 day ago

Apex account locked

I made my apex account in season 0 and played it for 5 or 6 years on Xbox and probably even longer. I have spent some much time and money into it. I lost my original email for that account and didn’t think I had to change it in my ea account. I thought it was fine if I just changed it in my Xbox account and that every thing would transfer. I have no gotten a ps5 and have been trying to log into my old account with no success. Please please please please help. I can still log into the account on Xbox because it just carries the info over but not on anything else 

login issue
playstation
xbox

1 Reply

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    7 hours ago

    Hello JSua10226​,

    If all you did was change the e-mail of your Xbox account and didn't unlink or relink any platform accounts, then your original account should hopefully still exist with your progress, and you'd simply have to regain access to it. If you changed the e-mail of the Xbox account, logged in, and didn't find your progress, then there's a chance that you logged into the wrong Xbox account.


    I'd recommend first trying to regain access to your EA account - the EA Support should be able to help you with that. After that you can check in the customer portal, which Xbox account is linked to your EA account and if that's different from the one you are currently using, you will have to use that Xbox account.

    Please do not unlink any platform accounts from your EA account. Progress does not transfer over from one platform account to another. If you have already unlinked your Xbox account and relinked it to a different EA account, that would explain the loss of your progress.

    I'm not sure where the PS5 that you mentioned comes into play. Did you at any point play on the PS5?

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