Apex ban apeal review time!

Hi DVL07​,

I'm sorry to hear that you've been waiting over a month for an update on your appeal. I understand how frustrating this must be, especially when your case has remained in the "New" status since October 2.

While appeal reviews can sometimes take longer than the estimated timeframe, I understand your concern given how long you've already been waiting.

Unfortunately, we're unable to access individual appeal details or expedite reviews from the forum side.

Given the extended wait, I'd suggest visiting our Ban Appeal Guide and scrolling down to Contact Us to see whether Live Chat is available.

If you're able to connect with an advisor, please explain that you've already submitted an appeal on October 2 and that your case has remained in the "New" status since then. You can ask whether they're able to check your existing case or provide any clarification on its current status.

I'd recommend avoiding reopening or resubmitting your pending appeal while it's still under review.

I understand this isn't the resolution you were hoping for, and I appreciate your patience throughout the process.

I hope you're able to receive an update soon!

My new account was banned again for the second time, even though I didn't use any cheat software, I only used the gulikit KK max controller in Nintendo Switch Pro mode and used the gyro on Steam input. The first account was also banned and it has been almost a month in the waiting status on Studio Case #258614126 and I have received an email that I was declared to be using cheat software but I can't appeal my case anymore because there is no appeal button option on Case #258614126.

We all have similar problems; my issue is that I no longer have a button to file a complaint, and it’s currently not possible to get in touch with EA’s official representatives.

My case number is #257936022

My new account just got banned last night. Is the use of a gyro actually prohibited? If it is indeed prohibited, there should be a written rule in place or is their anti-cheat system issuing false bans?