apex ban

Hi @uziyydsyyds, 

Sorry to hear that. This isn't something we'd be able to change on Answers HQ. You mentioned you were waiting a week, did you reach out to our Terms of Service team? 

In the meantime, this guide shares more about how to submit an appeal if you think a ban has been added by mistake: 

• Get information about your EA Account lock, ban, or suspension

- EA_Lanna

Yes, I contacted your customer service team, and she said that there is no ban on my account, but I just can't play games.She did not tell me the specific repair time, so I was very anxious

Of course, I started apex, which shows that the client's account has been blocked, and I am pc

Hi @uziyydsyyds, 

Ok, thank you that helps. When you load up Apex, are you opening it in the EA App or in Steam? Could you also pop up a screenshot of the error message, please? If it shares your email in full please cover that before sharing, to help keep your info private. 🙂

- EA_Lanna

Your customer service team said that this is a global bug and they are trying to fix it, but I have been waiting for a long time without informing me that the fix is ready .I don't know if you've received similar messages from other players. I play Apex in steam,I want to send a picture but I don't know how to send it

Here's a screenshot of the game and the last reply from your customer service.

(CM: Posts shared in a row have been merged. Check out this post for tips on how to edit and add more to a post.)

Hi @uziyydsyyds, 

Thanks for adding the images. The image with the error message is one I can't read. I'm afraid I don't speak the language displayed in the message to understand what's shared there. Sorry about that. I assume though it says you're accounts have been banned. In the image showing the email you received, the Terms of Service team confirmed the EA account you reached out to them with has no ban.

In the past when I've come across similar scenarios it was because there were 2 EA accounts. I wonder if the EA account that's linked to your Steam is the same one you asked Terms of Service to check. Could you log into your EA account that's linked to your Steam account please and check the email registered to that EA account? Follow these steps:

• Go to the EA Account sign-in page.
• Choose the option to sign in using your Steam credentials 
  
• Fill in the login details in the pop-up.
• Go to your EA Account and Billing Settings.
• Click on the About Me tab.
• View the email listed there.  

Just a heads up, I've merged your posts shared in a row together. If you have more to add before I've been able to reply (within 24hrs) please edit your last post to include it there. Creating multiple posts in a row would break the rules on spamming, and just something to be aware of. 

Thanks, 

EA_Lanna

This is the situation that I wait anxiously every day.I hope you guys can fix it soon

Yes, I checked my account and it's not a problem