APEX Connection & In game freezing issues EA are ignoring
I've read through many posts where players are complaining about the same or similar issues and EA don't seem to be addressing any of them - it's left up to the community to formulate responses and offer possible solutions. Poor form from EA imo.
I'll post this with an attached video as I haven't seen anyone else with this exact issue albeit the error messages can be the same.
Aside from the obvious "Unable to connect to EA Servers (Code: Anti-cheat authentication timeout)" and "ERROR - Connection to server timed out (code:net) ", my issue begins with normal game play, when suddenly I experience severe latency and packet loss (typically mid fight). within a couple seconds I get both error icons for latency and packet loss appear in the top right.
Gameplay freezes yet I'm able to move the character view but with no inputs (can't fire/jump etc). Sound is sometimes stuck in a loop at this point too (ie if I was running, the running sound loops). After about 10-15s, I'm kicked to the error screen - once I click continue I'm back at the what looks like the initial load screen but with the "This profile is not permitted....." message at the bottom . I click Retry (sometimes only once, but have had it where I have to repeatedly click retry) and I'm back in the game most times. Sometimes I get kicked to the lobby and the game is done!! From initial freeze to back in game can be up to a minute - I've stopped playing ranked as this has caused much drama and profanity. I get these dropouts daily and it can occur as frequently as every 30 minutes
I've tried every mentioned solution from complete reinstall, verification of files, DNS settings, adapter settings etc. I've done the UOTrace and have noticed the ssx.gos.ea.com ping time is quite high (212ms-225ms). Not sure what else I can use to track the packet loss/latency issue - open to ideas
I'm on a recently upgraded fiber connection and my speed has increased x10 so why should I be experiencing latency issues. I've logged a complaint with my ISP but they can't seem to find anything wrong.
PS, others in the house play other games like Battlefield, COD (PC) & Ghost of Tsushima (PS5) and have not mentioned any issues
