Community ManagerHi @Totally_Unkn0wn,
Just to clarify how the account connections work. You don't connect your Xbox to your PlayStation. You connect them both to your EA account, which is where the content is stored. So if your Xbox account had a higher level than your PlayStation account, you should keep the progress from the Xbox account. However, if your Xbox account and PlayStation accounts were linked to two different EA accounts, and you unlinked the Xbox account from an EA account to link it to the same EA account as your PlayStation account, then you might have erased your progress. If this is what happened, then you will need to try connecting your Xbox account back with the previous EA account.
Let us know if you have any further questions,
Hi @EA_cuervo,
Thanks for the clarification. I have reconnected my Xbox back to my old ea account and it has deleted everything. The account is back to level one and none of the previous cosmetic purchases I made are on it. Is there anything else I could do to retrieve them or are they gone for good ?
Community ManagerUnfortunately, the only possible way to get your content back would be to link it to the EA account where it was previously linked. If, by doing so, you still don't see the content back, then unfortunately, we're unable to recover it manually.
Hi, so would there be a way to get my money back that I spent on the game since everything was deleted on that account and I spent a good amount to get different cosmetics?
You are a terrible manager, all of these people have lost their progress and so much money has been taken away
