Apex cross progression switch to xbox
So I recently spoke with a ea help agent who said I have player security problem that is why I can’t cross progress my two accounts. Can I have some management help with this problem please.
Forum Discussion
EA_Mako
Community Manager
Community ManagerHey Lukester192010,
Sorry for the confusion here, as they appear to be a bit mistaken on the details. At this point, all EA accounts already have cross progression.
Cross progression allows you to access the content on an EA account with whichever platforms (Xbox, Steam, Switch, PlayStation, etc.) are linked to that particular EA account. Since your progress is stored on the EA account however, it's not possible to transfer or combine progress you've made on two separate EA accounts.
If you unlink a platform from one EA account and try linking it to another, your progress will not transfer. You'll simply be able to access whatever progress is already on that destination EA account. Unlinking can also cause problems accessing whatever content is being left behind on an EA account, so we generally do not recommend unlinking as it is not a way to transfer your progress.
Is your Switch/Nintendo account linked to its own EA account, separate from your Xbox account? This account page will show which platforms you have connected to a specific EA account.
So my Xbox and switch account both share the same email to have an account and I have apex downloaded on both of those consoles. But when I check the connections page the switch isn’t there?
- EA_Mako
Lukester192010
Using the same email for Xbox or Switch accounts does not matter. We can't see your Xbox or Switch account information. What matters is which EA account they're linked to in this case.It looks like you have an Xbox account linked here, but your Switch is not, and so must be linked to a different EA account if you've been playing Apex on it already.
The support team may be able to help track down which EA account is connected to your Switch account, but I'm afraid it's not going to be possible to transfer any progress between the two even if you locate that other EA account. Progress cannot be combined or moved between separate EA accounts.
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