Apex cross progression
I was going to buy a PS5 and play APEX, but I originally played it on Switch, and when I played it on PS5, I entered the same email address as when I did it on Switch, but it was from the beginning. ...
Forum Discussion
EA_Mako
Community Manager
Community ManagerHey af8yozhulvxp,
Sorry to hear your progress seems to have been reset. Usually when this happens, it's due to unlinking a platform or linking one to a different EA account.
Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress and it will appear to have reset. Progress cannot be moved between different accounts.
We are not able to make any changes to your account status or progress via the forums, but if something was linked or unlinked incorrectly it may be worth contacting support to see if the original platform can be re-linked.
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