Forum Discussion

Seasoned Newcomer

5 days ago

Apex hardfreezes my entire PC. Every other game fine.

Legion Pro 5 16ARX8, Ryzen 7 7745HX, RTX 4060 Laptop, 16GB DDR5. Started 19 Aug. Six-plus full system hangs, all mid-match in Apex. Not a game crash. The whole machine dies. Caps Lock LED stops ...

crashing

freezing

EA_Barry

Community Manager

5 days ago

ExtraLuggage

Thanks for your info, some troubleshooting to try:

Disable Hardware-Accelerated GPU Scheduling (HAGS) temporarily: Settings, System, Display, Graphics, Default graphics settings, Hardware-accelerated GPU scheduling = Off, then restart.
Disable NVIDIA Reflex in Apex for one test.
Disable all overlays/hardware hooks:
- NVIDIA overlay
- EA overlay
- Discord
- Xbox Game Bar
- Lenovo Legion/Toolkit monitoring overlay
- RTSS/Afterburner
Perform a Windows Clean Boot.
Try the opposite graphics mode. you have tested dGPU-only. Try switching back to Hybrid Mode and test

Do let us know your results here. Thanks. EA_Barry.

Aevalii
Seasoned Newcomer
4 days ago
Hello EA_Barry, I think you should request that EA investigate this issue. It has been going on for several days now, and more people are coming forward with similar experiences. There seems to be a common underlying issue that needs to be looked into.
ExtraLuggage
Seasoned Newcomer
4 days ago
Tried everything you suggested. No change.

- HAGS disabled: still freezes
- NVIDIA Reflex disabled: still freezes
- Overlays: NVIDIA App was already fully uninstalled during a clean
driver reinstall
- Clean Boot: still freezes
- Hybrid Mode: still freezes (had already tested Discrete)

Other things I have already ruled out:

- Clean NVIDIA driver reinstall with DDU
- BIOS updated to latest
- EasyAntiCheat uninstalled and reinstalled
- Full game uninstall and reinstall through the EA app
- Steam file check: 10232 of 10232 files verified
- Frame cap at 120 and at 100
- Borderless window
- Low graphics preset
- Ran on battery only

Hardware is fine. Lenovo's own diagnostics pass on memory, CPU, GPU,
motherboard and storage. Windows memory test also clean. Battlefield 6
runs for hours on the same machine with no problems. Only Apex freezes.

What happens: the whole PC hard locks mid-match. Not a game crash.
Keyboard lights stop responding, so the system is fully dead. No blue
screen, no crash dump. Windows logs dxgkrnl live dumps at codes 0x1A8
and 0x1B8.

System: Lenovo Legion Pro 5 16ARX8, Ryzen 7 7745HX, RTX 4060 Laptop,
16GB DDR5, BIOS LPCN65WW, Windows 11 build 26200.

I have run out of things to try on my end.
- EA_Barry
  Community Manager
  4 days ago
  ExtraLuggage
  
  For testing purposes, can you check if you have Windows Update KB5121003 installed? If so, please rollback/uninstall that update and then reboot and retry playing. Let us know if this has any effect please. Thank you. EA_Barry.
  - theNyuu
    Seasoned Novice
    4 days ago
    Removed Windows Update KB5121003, did not fix the issue. Ran the game, waited in the menu 5-10mins, it froze.