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That1Snack's avatar
That1Snack
Seasoned Newcomer
1 day ago

Apex is crashing after clicking continue

My apex keeps closing itself after I click continue. The load icon will do one cycle, then my mouse disappears, and the game closes. I've only gotten one crash report, but it did not give me an error code. It just recently started doing this. I've uninstalled the game 3 times, even changed the site I was using to see if it was an issue with Steam, and it crashes no matter if I use Steam or the EA app. All my drivers are up to date. I even went back a driver update to see if that was the cause, and still no fix.

4 Replies

  • Htgzthtth's avatar
    Htgzthtth
    Seasoned Newcomer
    14 minutes ago

    Hey Salmon

    I am not the OP, but I have the same problem. I load into the lobby from the login screen, and the game freezes indefinitely. It does not crash  it just stays frozen forever.

    I noticed that almost everyone experiencing this issue is using an AMD graphics card. I am currently on driver version 25.10.2, but the driver version does not seem to matter. I tested the newest AMD drivers and even ones from 2020, and the issue still happens.

    The freezing started right after the recent anti-cheat patch.

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    2 hours ago

    Hi That1Snack​ ,

    Sorry to hear you’re running into this.

    Since it’s crashing right after clicking Continue, and you’ve already tested both Steam and the EA app, reinstalled the game, and checked drivers, could you let us know what GPU you’re using? 

    If you happen to see another crash report, error code, or can share a DxDiag report, that may also help narrow things down a bit further.

    Thanks for taking the time to list what you’ve already tried.

  • Htgzthtth's avatar
    Htgzthtth
    Seasoned Newcomer
    20 hours ago

    I am 99.9% sure this only happens to Amd and Intel gpus. Same problem here tried everything no fix

  • zzetc's avatar
    zzetc
    Seasoned Newcomer
    21 hours ago

    its doing that to me too. What type of gpu do you have? I have a ASRock Intel Arc B580.

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