This problem started occurring recently and very often. After World's Edge came back and I re-installed Origin (not Apex), my game would randomly freeze and crash with this error.I looked up online and tried stuff like running it in Admin mode or repairing the game but none worked and I can't even find anyone having this issue. This costed me a few ranked games and a lot of deaths in casual. Please help me fix this!

Hi @BooooringGuy. When you've got a chance could you pull up a DxDiag and share it here? For more information on how to pull one up check out the EA Help website. Once you have the file please attach it to this thread. Thanks! /Kent

Actually this problem didn't occur until just 3 or 4 days ago right when World's Edge came out so I don't know how this might help but here!Edit: I forgot to mention but only while playing Apex, my pc would show blue screen saying "Your pc ran into a problem and needs restart." I haven't encountered this in any other games I play. I initially thought it was a system problem but if I don't play Apex, it doesn't happen.

@BooooringGuy I appreciate it, thanks! What do you currently have your texture detail option set to in the in-game graphics settings? /Kent

If you mean texture streaming budget then here and if not, I'm pasting the whole video settings of mine. Sorry for the inconvenience!

@BooooringGuy Got it, thanks! When you've got a chance could you try lowering the texture filtering settings to see if that makes any difference at all? I've seen some cases where having this set too high can cause some weird issues. Let me know if you're still getting the same error message afterward. /Kent

Apex legends - Failed to create texture fullscreen

11 Replies

EA_Kent
Community Manager
6 years ago
Hi @BooooringGuy.

When you've got a chance could you pull up a DxDiag and share it here? For more information on how to pull one up check out the EA Help website.

Once you have the file please attach it to this thread. Thanks!

/Kent
BooooringGuy
6 years ago
Actually this problem didn't occur until just 3 or 4 days ago right when World's Edge came out so I don't know how this might help but here!
Edit: I forgot to mention but only while playing Apex, my pc would show blue screen saying "Your pc ran into a problem and needs restart." I haven't encountered this in any other games I play. I initially thought it was a system problem but if I don't play Apex, it doesn't happen.
DxDiag.txt62 KB
EA_Kent
Community Manager
6 years ago
@BooooringGuy

I appreciate it, thanks!

What do you currently have your texture detail option set to in the in-game graphics settings?

/Kent
BooooringGuy
6 years ago
If you mean texture streaming budget then here and if not, I'm pasting the whole video settings of mine. Sorry for the inconvenience!
EA_Kent
Community Manager
6 years ago
@BooooringGuy

Got it, thanks!

When you've got a chance could you try lowering the texture filtering settings to see if that makes any difference at all? I've seen some cases where having this set too high can cause some weird issues.

Let me know if you're still getting the same error message afterward.

/Kent
BooooringGuy
6 years ago
@EA_Kent I've tried playing it at 3 GB (Medium) which is halve the memory of my laptop and honestly, the frequency has dropped but it still crashes. It went from once every match to once every 3-4 matches so that's a good point, but is there no way to absolutely eliminate this problem?
EA_Kent
Community Manager
6 years ago
@BooooringGuy

Thanks for giving it a shot.

Lowering the texture filtering may also help with this. I noticed that you have it set to the maximum at the moment. Can you try switching it to a lower setting to see if that helps at all?

/Kent
BooooringGuy
6 years ago
@EA_Kent

Sadly, it doesn't work. I've set it to "trilinear" which is the 2nd lowest setting and it my game still crashes with that error.

Another new thing I observed is, my screen goes black sometimes and the game itself becomes transparent. I can hear the movements and punches and shootings but I can't see, the game is fully transparent and alt-tabbing doesn't help at all.

I don't think it's my memory or GPU to be honest. I feel like it's more of that the game can't co-op with a driver of mine. I would roll back my drivers but I don't which or to what I can or should so a little bit of insight would be helpful!
EA_Kent
Community Manager
6 years ago
@BooooringGuy

That almost sounds like something is taking focus from the Apex Legends window. We were seeing an issue with the Origin client where it was taking focus away from other apps, which should be fixed in the Technical Preview client (previously called Beta).

For more info on how to enable the preview client follow the steps below:

Launch Origin

Click the Origin menu

Click Application Settings

Scroll down, and enable "Participate in Origin technical previews"

Restart your client

Let me know if the same thing still happens afterward. Thanks!

/Kent
BooooringGuy
6 years ago
@EA_Kent

Sorry for the late reply but I turned it on and have been playing for the past few days and it still crashes.

I've tried optimizing my laptop as well but it just simply crashes like every other time.

The only thing I can deduce from the error is that it's a problem with my resolution and I just don't know what could suddenly cause it to become a problem?