apex legends account banned for no reason
I don't understand what all these problems are with apex legends game
At first I had a problem connecting with the game servers(ERROR CODE :LEAF) (ERROR CODE :NET) and I solved it using VPN
And then I played for several days and suddenly, a while ago, I got banned for no reason when talking to each other. Support was the first time the ban was lifted.
And I didn't played again until yesterday
I entered a match and the second and the message and I was banned in the middle of the match for no reason again, but when I talk to EA Support they say that I use a cheating program that is nonsense
I do not understand what the problem is, because I have been banned all the time, so I want an honest and clear answer
And to know what is the real reason behind this, and I want a solution and a response from EA to this
and include a reply from EA Support
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welcome,
Thank you for contacting us regarding the action regarding your account.
We have received your note and have fully investigated your account. After reviewing your case, we've determined that we took the correct action in accordance with EA's policies and procedures.
What does this mean
We have confirmed that your account has engaged in a scam. For this reason, we will not remove the penalty imposed on your account.
You are violating our rules (https://www.ea.com/terms-of-service#section6) if you do the following:
• Use of software that interferes with or disrupts the EA Service or another user's account.
• Use undocumented features, vulnerabilities, or in-game cheats that disable the EA Service or another user's account.
• Use fraud or software that separates other users from EA's servers.
do you have questions?
• Read about how to play by the rules at https://help.ea.com/ar-sa/help/faq/play-by-the-ea-rules/
• See our full User Agreement. This is what you agree to when creating an EA Account or using EA Services: http://www.ea.com/terms-of-service
Thank you all,
Hi @xX🤭_scream_OoXx,
I'm afraid we wouldn't be able to help you out with that on Answers HQ, bans and suspensions are not cases we are able to support. We do have a dedicated TOS team that handles Sanctions and Bans on accounts. You will need to reach out to them if you have anything ban-related you'd need assistance with. They'll take a look at whatever you send their way and get back to you through email.
- EA_Lanna
