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Jawgrimm2's avatar
Jawgrimm2
6 years ago
Solved

Apex Legends Controller issue PC

Apex legends doesn't recognize my 🎮 controller anymore on PC, After a few days of gaming with my PC controller, i logged in today and it won't recognize the controller anymore 

  • EA_Kent's avatar
    EA_Kent
    5 years ago

    Hey @Mulix_Is_Alpha, 


    Can you try something for me when you have the chance? I'm curious what happens if you try starting up your PC in a Clean Boot before you launch Apex Legends. If there is anything else running on the PC that could be interfering with the audio outputs that may help to get around it. 

    For more details on how to set one up visit the EA Help website. Please let me know how that goes once you've had the chance to give it a try. Thank you!

    /Kent

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  • zatooone1's avatar
    zatooone1
    5 years ago
    @EA_Kent im having the exact same problems and im using a astro c40 , work with every other game i use controller for(dead cells, guilty gear strive ,overwatch all tried and test after apex stopped recognising my controller ), the only problem is apex, and yes i have run a pc clean, before you suggest it, im runnin apex trough steam i have tried it with ds4 and without and it make no difference apex has just stopped recognising my controller. do you have any idea why apex is doing this ?
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @zatooone1, 

    If you're still using DS4Windows can you test something else for me?

    Open the DS4Windows and click on the Settings tab at the top. Check the option that says Hide DS4 Controller. Try launching Apex Legends after that and see if it works. Let me know how that goes once you can give it a shot. Thanks!

    /Kent

  • ThaSmoothness's avatar
    ThaSmoothness
    5 years ago
    @EA_Kent Hey, I tried this suggestion and nothing changed. I am able to use my same controller (with DS4Windows) in Final Fantasy XIV and Destiny 2 with no issues.

    I've tried without DS4Windows. I've tried enabling PS4 Controller support in Steam. I've tried fresh boot, nothing. Used a controller with Apex perfectly fine a couple of days ago, but suddenly it just stopped recognizing it.
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi @ThaSmoothness, 

    Can you share a DxDiag when you've got the chance? You can find more details on how to pull one up at the EA Help website. 

    Once you have the text file please attach it to this thread. Thanks!

    /Kent

  • ThaSmoothness's avatar
    ThaSmoothness
    5 years ago

    Here you go, Kent. Sorry for the delay here.
    I uninstalled Apex Legends and meant to re-install it, but haven't yet. I'll do it today and Rerun the DxDiag if you need. Hope this helps.

  • GleezyMcguire's avatar
    GleezyMcguire
    4 years ago

    Specifically with Dualshock controllers, this is not an EA/Origin/Apex issue. When you plug in the DS4 or DS5 into Windows 10, the default audio device is switched to the controller at a system level. To fix this, you will need to go to the task bar, right click the volume icon, select sound devices and change your sound device back to the expected device.

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