Apex Legends Full Account Reset — All Items/Progress Gone

Having the same issue. Reached out to support earlier today and haven't gotten a response yet. Supposedly it's some kind of desync issue.

Hi there,

Sorry to hear you’re dealing with that.

If the account now looks completely reset, with everything back to default, this usually points more to an account access or account-linking issue than the content being permanently removed.

In Apex, progress and unlocked content are tied to the EA Account, so if you’ve ended up signed into a different EA Account than before, it can make the game look like a brand-new account. I’d also avoid unlinking or relinking anything further for now unless you’re completely sure of the setup, just to avoid making the situation more complicated.

Unfortunately, account-related issues like this can’t really be restored from the forums. The best next step would be to contact the support team through this webform and explain that the account appears reset after returning.

These pages may also help:

• Apex Legends Cross Progression
• How to find lost game progress in Apex Legends
• Link to an EA Account

Hope you’re able to track down the original account.

Hi Foxboi73​ ,

Thank you for your reply. I’m sorry to hear that you’ve run into a similar issue. Reaching out to the support team for assistance was definitely the right step to take.

Hopefully, you’ll receive a response soon. You may also want to take a look at the article shared in my earlier reply, as it may be helpful.