apex legends kills my internet

Hey @Winterpai, 

It sounds like it may have disabled some of the core Windows services when you set up the Clean Boot. Did you check the Hide all Microsoft Services option before you disabled everything? 

/Kent

Apex also causes my router to drop internet connection. It happens randomly at any point of the match but usually near the start. This has happened twice before in few months (coincidentally at season starts or splits) and it has usually lasts for 2-3 days randomly. I can't finish any match. All the devices connected to my router Asus RT-AX92U lose WAN connection and device shows one led flickering before turning red. I just upgraded to latest firmware and tried even newer beta firmware that's only 3 days old. Doesn't help. I have opened all ports from every device/software between.

There has to be something in the net code that causes timing out connections and that could overwhelm the router.

Apex is the only game this happens in.

My ISP is DNA Oy https://www.dna.fi 

@EA_Kentjust adding that i've resintalled the game and it hasn't helped. in fact, the game is totally unplayable at the moment. before, it would run fine for a few minutes or even a game before the disconnection started. now the game is a complete lag fest with congestion, prediction, and packet loss symbols all appearing, sometimes at the same time.

I played several different games for hours last night with no issue. Sad. I've put a lot of money into this game and have a season 8 battle pass bundle that I can't do anything with.

Which datacenter are you normally connecting to? Have you tried changing to any others to test and see if that makes a difference at all? 

/Kent

Hi, @EA_Kent 

I wanted to check in with an update. For the first time ever, I experienced the disconnect phenomenon outside of Apex Legends. After a several days long examination of everything about my home network and PC, it's looking like a faulty female-to-female RJ45 connection within a wall plate is contributing to the problem. While I'm not yet 100% convinced that I've identified the culprit, I have been playing problem free Apex over the past two days after bypassing the wall plate. There must be something about Apex that sets it apart from other PC activities in terms of exacerbating whatever problem this faulty wall plate seems to be causing. I'll continue testing for a few days or even weeks then follow up. I appreciate your feedback this point.

Hey @Winterpai, 

I appreciate you following up. Keep me updated on how it goes once you've had the chance to test it out. 

/Kent

Hopping into this thread. I've been having internet dropouts only while playing Apex. I wrote a Python script to confirm my suspicions:

import time
import datetime
import requests
import psutil

while True:
    try:
        res = requests.get('https://www.google.com')
    except Exception as e:
        print('cant connect??')
        if 'r5apex.exe' in (p.name() for p in psutil.process_iter()):
            print('Apex is running!!')
        else:
            print('Apex is NOT running...')
        print(datetime.datetime.now())
    time.sleep(5)

I've ran this for 24+ hours, (while watching videos, browsing, etc) and the only time it drops out is when I'm playing. During that time the internet through the house functions normally. I've attached my dxdiag file. I usually have Discord running on another monitor. I play through Steam.

I am having the exact same issue.

Following up: on console, the issue was with my Ps4 Pro and not with Apex itself.

For others with the same problem, my router uses the same SSID for the 2.4 and 5 GHz bands and automatically switches devices on the network between the two bands as needed. I believe the Ps4 was losing connection when the router tried to switch which band it was using. I disabled the smart network switch on the router and split the bands into two separate SSIDs (Eg Home and Home 5G) and connected my console to just the 5G network. Problem hasn't come back since then