apex legends kills my internet

Kent I can now confirm that my problem was a cabling issue within my LAN. Thanks for your patience and guidance. I guess in the end, I am thankful to Apex for helping me realize I had a problem.

Thanks everyone! 

I appreciate the updates. 👍

/Kent 

Any update on this one? I haven't even got to the point of playing Apex. I try and launch and it resets my modem. I thought i was going mad but after 6 times in a row,  with launching and playing other games between... it still happens. a QRG on how to fix this would be handy. thank you. 

Playing on PC through Steam

@RedFortitude 

Have you double-checked to make sure there aren't any firmware updates available for your modem? 

/Kent

@RedFortitude 

When you have the chance would you mind sharing a DxDiag so we can take a look? For more information on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread. 

Thanks!

/Kent

I am also having this problem. 

This is *only* occurring when I try to play Apex Legends. My boyfriend and I have both tried to login to Apex on Wifi (on 5ghz, 2ghz and smart switch) and using Ethernet. My router is completely fine, and then the moment it starts to connect into Apex (on boot), my router fully turns off. 

I'm using the Huawei 5G CPE Pro router. (It's a 5G router - i.e. uses a SIM card, not fibre/broadband/etc). 

I have a backup broadband internet on a different network, and when I connect to Apex on that network, it doesn't disconnect. So it is 100% a problem with my router, but I don't know what to do about it.  It is completely up to date, has no firmware updates or anything. I've also opened all of the required Ports listed on the EA website specifically for Apex so I dont think its a port forwarding issue. There's something that's being sent through my router by Apex that it doesn't like haha. Do you have any guidance on how to fix this? Other than just contacting my ISP. Have you had any other people report problems using a 5G router? Or this router specifically.

Hi @notsolittlec, 

Apologies for the late reply on this. I'm afraid I haven't heard about any issues with that particular model of router or 5G routers in general. If the router is shutting off entirely it could point toward a hardware issue. It might be best to try contacting the manufacturer directly to see if they have any insight on what could be causing it to power off. 

/Kent

Hello,

I had the same issue right after changing my IPS because i pluged and old RJ45 wire I had.

I read this thread and decided to use an other RJ wire and the problem is GONE !

The new RJ45 wire is a " straight " wire. Maybe ther other one was a " twisted " wire and it was the problem...

Hope it helps !

I just got a new laptop, and it 100% can run apex and I had it for like an hour yesterday running ok, but for some reason when I try to connect to Apex servers it shuts down all internet going to my laptop. And I know it’s not internet side here because I’m in dorms and everyone else is still fine. I can play all other online games. I’ve tried apex on steam and origin and still having the issue of it just cuts my internet. I was on discord with friends and it disconnects me until it kicks my out of the servers and then everything reconnects and EA says I’m not online when I can see that I am. It’s so weird. Any news on how to fix this bug?