Forum Discussion
12 Replies
- ImSwartzy5 years agoSeasoned Adventurer@Veilford You only need to link your accounts the first time you play an EA game on Steam.
Sign into Steam.
Launch an EA game from Steam by clicking Play.
Install Origin/EA Desktop if you haven’t already.
Origin/EA Desktop will launch and ask you to link your Steam account and your EA Account.
Log in to Origin/EA Desktop using your EA Account info or create a new EA Account.
Steam will install your game and let you know when it’s ready to play. Hello,
Like I said before, it never gave me the option to link my account. Anywhere.
I have Origin Desktop. I went in to verify everything was good.
I launched the game and no button to "Link or Create your Account" or "You need an EA account to play" popped up.
It just started the game and my character had my Steam name and was LVL 1.
I want soemone to help me deal with this issue and help me link my EA Account to my Steam.
- EA_David5 years ago
Community Admin
Hi, your posting account doesn't seem to be linked to a Steam account, so it does sound like for whatever reason your Steam account was already linked to a different EA account. Perhaps you've played another EA game on Steam in the past?
If you reach out to support they should be able to help, by detaching the old persona and linking the correct one.
Be sure to log into https://help.ea.com/en/ using the Steam login option to make sure you're on the right EA/Steam account. If you're already logged in using the "Veilford" account, log out first. Hello,
Yes, I do have 2 accounts on Origin.
Cabronicus and I have Veilford. Veilford shares the same email with my Steam and is my Main Account on Origin.
I will contact the team.
Hi, I have the same problem. I launched Apex and it did not ask me to sign into my Origin account. I have Origin installed. I dont have Apex installed on Origin because I figured whats the point of having it installed on Origin, if I can just link my account on Steam.
I would like some assistance with this problem as well.
Am having the same thing apex didnt ask fory origin account and yes...I Bought Titanfall 2 Deluxe Edition and asked me fory origin account.
If that's the case then why can't I see Apex in my Origin Library?
- EA_Neil5 years ago
EA Staff (Retired)
Hey @ThwDarkViper,
If you've already linked your account once before it generally granbs the same Steam account afterwards. Might this not be the case or you just want to make sure how everything is linked I'd like to ask you to reach out to your live support so they can have a look into it with you and see what is linked to what as we can't look into this via the forums here.
You can reach Chat and phone via help.ea.com or find us on social media on Twitter/Facebook under EAHelp. Make sure to look for the tick next to the name so you know it's the right one.
If your Steam progress is different than your Origin progress on Apex then they are most likely not linked and there is a second EA account in play.
- EA_Neil After 45 Minutes in Chat the support worker told me that my origin account is pretty much worthless now, because a diffrent steam account was linked to my origin account before. Not to mention he kept sending me links to help pages that were very long instead of just telling me the stuff. Is there actually no way to ever fix this?
If you are interested heres the log:
a (4/8/2021, 3:07:25 PM): Thank you for contacting EA HELP, my name is ankur, may I start with your first name please?
a (4/8/2021, 3:07:58 PM): Hello . How may I help you today?
(4/8/2021, 3:08:00 PM): Hey A, my name is Jeremia. I just launched Apex via Steam, but it did not ask to link my origin account, can you help me?
(4/8/2021, 3:08:25 PM): Ive recently unlinked another steam account from origin
a(4/8/2021, 3:08:25 PM): I will surely look in the account to assist you with the issue related to Steam ID linking .
a (4/8/2021, 3:08:44 PM): Please help me with the email address ,which is linked with your EA Account .
(4/8/2021, 3:08:48 PM): STEAM_0:
(4/8/2021, 3:09:03 PM): Oh, there is no account currently linke
a (4/8/2021, 3:09:13 PM): Yes .
ar (4/8/2021, 3:09:30 PM): Please follow this link to re connect it with correct EA Account .
https://help.ea.com/in/help/account/link-your-console-accounts/#how-to
a (4/8/2021, 3:09:36 PM): Would there be anything else I may assist you with?
(4/8/2021, 3:11:15 PM): I do not see any help about steam on that page
a (4/8/2021, 3:11:41 PM): Please help me with the email address ,which is linked with your EA Account .
(4/8/2021, 3:12:07 PM): my ea email is
a (4/8/2021, 3:12:23 PM): Alright ,I'll be sending a 6 digit code on your email ID and you just need to share me the codes .Will that be okay ?
(4/8/2021, 3:12:30 PM): yes
(4/8/2021, 3:13:02 PM): 615
ar (4/8/2021, 3:13:13 PM): Thanks .
a (4/8/2021, 3:13:24 PM): Follow these steps on PC
Select the “Start” button, then type “cmd“.
Right-click “Command Prompt“, then choose “Run as Administrator“.
Type ipconfig /flushdns then press “Enter“. ( be sure there is a space before the slash)
a (4/8/2021, 3:13:29 PM): Then check .
(4/8/2021, 3:13:46 PM): then check what?
ar (4/8/2021, 3:14:38 PM): Then try to link again .
(4/8/2021, 3:15:04 PM): It is still not asking me to link my origin account when i launch apex
ar (4/8/2021, 3:15:28 PM): Did you Flush DNS and then re log in ?
(4/8/2021, 3:17:25 PM): Still not asking me for linking
a (4/8/2021, 3:17:41 PM): Try any other EA game .
(4/8/2021, 3:17:53 PM): i dont have any other
a (4/8/2021, 3:19:18 PM): I see you have Battlefront 2 .
(4/8/2021, 3:19:57 PM): Yes, but to download it on steam i have to buy it, or can i activate it n steam somehow?
a (4/8/2021, 3:20:34 PM): Did you close the Steam app ?
(4/8/2021, 3:21:04 PM): and then do what?
(4/8/2021, 3:21:29 PM): how would i launch apex from steam without having steam open
a (4/8/2021, 3:22:23 PM): I mean log out and then log in back .Close and relaunch App .
(4/8/2021, 3:22:30 PM): I already did
a (4/8/2021, 3:23:27 PM): When did you unlink it ?
(4/8/2021, 3:23:49 PM): I unlinked my old steam account yesterday, and tried to link my new account today
a (4/8/2021, 3:25:39 PM): At the moment, it seems to be working as intended as per the wording in the disclaimer you get on your end via self service tool, and the help article for linking persona. They can relink the same persona again which was unlinked.
"You can unlink your platform accounts from your EA Account if you want to link them to a different EA Account, as long as your EA Account has never had the same account type linked to it before."
Link: https://help.ea.com/uk/help/account/link-your-console-accounts/
(4/8/2021, 3:26:35 PM): Well, what can we do now. I want to link a diffrent steam account
a (4/8/2021, 3:27:19 PM): Check the link .
(4/8/2021, 3:29:23 PM): The about me tab says i do not have a steam account linked
a (4/8/2021, 3:29:47 PM): Try to link the old Steam ID .
(4/8/2021, 3:30:23 PM): I do not understand, no where can i find any link/website to link a steam account and when i launch apex it does not ask for it
a 4/8/2021, 3:33:11 PM): "You can unlink your platform accounts from your EA Account if you want to link them to a different EA Account, as long as your EA Account has never had the same account type linked to it before."
(4/8/2021, 3:34:32 PM): A.you are not much of a help here honestly. I am an EA Customer since 2011 and you are telling me my account is literally unusable because i linked a wrong steam account?
a (4/8/2021, 3:38:56 PM): Did you try and link the Old Steam ID once to check ?
(4/8/2021, 3:41:27 PM): Ok, i found out what was wrong. Another origin account was still linked to my current steam account. I have unlined them
(4/8/2021, 3:41:42 PM): Now when I start Apex it is asking me to login to origin
r (4/8/2021, 3:41:43 PM): Cool .
ar (4/8/2021, 3:41:45 PM): Try now .
r (4/8/2021, 3:41:52 PM): Great .
(4/8/2021, 3:42:07 PM): Yes, now it tells me i cant link a diffrent account, can you reset that so i can link my other account?
a (4/8/2021, 3:42:39 PM): I am sorry ,but we don't have any option to reset it .
(4/8/2021, 3:44:53 PM): "An EA Account can only be linked to one Steam account in its lifetime." So i will never be able to use my actual account on steam now and you cant help me
r (4/8/2021, 3:46:27 PM): I really wish i was at a liberty to assist you better. But i tried the best i could. Trust me if it were in my hands, you didn't even have to wait this long.
ar (4/8/2021, 3:50:22 PM): Would there be anything else I may assist you with?
(4/8/2021, 3:52:01 PM): Im guessing not, since my account is pretty much worthless now. Thanks!Okay I'll reach out for the support and make sure if the progress is linked between both accounts!
Thank you!
So, to whoever still having this problem or whoever in the future having this problem I found the solution to the no prompt. First is that you steam account is link to a whatever EA Account, if you don't know what EA account is link to there is a very easy step for found this out.
1. log in using your steam account.
2. Go to account setting and go to connection.
3. Click Unlink next to you steam account
4. Launch Game again now it should give you a prompt.
Enjoy,
P.S. the chat support is not helpful and contacting them is absolutely a waste of time
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