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DudePerfect7351's avatar
DudePerfect7351
5 years ago
Solved

Apex legends progress reset due to linking of accounts

Hey I play apex legends and I recently made a new ea account and linked my PSN to that account so I could claim my twitch drops but in doing so, I lost all ingame progress. If the technical support c...
  • EA_Aljo's avatar
    EA_Aljo
    5 years ago

    Hi there, @DudePerfect73512.

    Unfortunately, we're not able to restore the content you lost or link the previous account. When you unlink an account, progress and content is lost.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@Churro2Goated 

There's a warning before unlinking accounts that this will happen. Unfortunately, there's nothing else we can do about this.

voidknight2055's avatar
voidknight2055
3 years ago
@EA_Aljo I did not get a warning when I updated apex yesterday (January 23rd) and I logged in and all my stuff had been reset except for legends, skins, banners and poses and I did not unlink my account plz I've been grinding this game for an heirloom and I was getting close so plz if u can help me. Have a great day.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi there, @voidknight2055 

    This is something an advisor would need to look in to for you. To get in touch with one, please try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. Thanks!

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