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DudePerfect7351's avatar
DudePerfect7351
5 years ago
Solved

Apex legends progress reset due to linking of accounts

Hey I play apex legends and I recently made a new ea account and linked my PSN to that account so I could claim my twitch drops but in doing so, I lost all ingame progress. If the technical support c...
  • EA_Aljo's avatar
    EA_Aljo
    5 years ago

    Hi there, @DudePerfect73512.

    Unfortunately, we're not able to restore the content you lost or link the previous account. When you unlink an account, progress and content is lost.

Nazy_Lavy's avatar
Nazy_Lavy
3 years ago

I've played apex only on playstation and nothing else but for some reason the game had me log in to my ea account again. I shouldn't have to do that if I've already linked it before so why is that becoming an issue?

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

@Nazy_Lavy 

It's possible you were forced to log in again just to secure your account. Are you missing any content or progress from having to log in again?

  • Nazy_Lavy's avatar
    Nazy_Lavy
    3 years ago
    @EA_Aljo I'm missing everything from skins, heirlooms, battle pass rewards, apex coins, etc. The only thing I still have is my level progress and KD
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Nazy_Lavy 

    It sounds like you unlinked your account. If that's the case, it needs to be linked again. Try contacting an advisor so they can look in to this. To do that, open a case here.

  • dillrito's avatar
    dillrito
    3 years ago

    I read under your tips for "I think I linked to the wrong EA account" that there might be a way for a advisor to combine the two accounts and maybe get my progress back, what is a support number I can call and get this figured out.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @dillrito 

    We're not able to combine the 2 accounts, but an advisor should be able to investigate any account issues. You'll need to open a case here to get in touch with one.

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