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Phillip_McCr0ch's avatar
7 years ago
Solved

Apex Legends won't launch [PC]

I recently built a new PC and installed Apex on it. Unfortunately, however, I've been completely unable to even launch the game since I downloaded it last week. When I try to launch the game (from the desktop or from origin) the Easy Anti-Cheat window opens, loads and disappears (as I suspect is normally the case). However, my origin client then pops back up and my game doesn't launch.

Here are the fixes I've already tried:

- Updating nVidia drivers

- Turned my overclock on and off

- Uninstalled and reinstalled Apex

- Repaired Apex

- Updated Apex

- Repaired Easy Anti-Cheat

- Changed the language to Polish and back to English

- Checked Windows Firewall Defender to ensure Apex is allowed

- Run in administrator mode and compatibility mode

- I've tried moving it to my HDD and then back onto my SSD

Is anyone going through a similar problem? I would love to be able to actually play lol

My Specs in case they help:

RTX2070

i5-9600K (overclocked)

16gb DDR4 ram

  • Hi, as it turned out I believe Sophos Home was preventing from launching. I don't know how or why as I checked it and sure enough there was no record of it blocking any Apex files from working but, upon uninstalling Sophos, I was able to launch Apex instantly.

19 Replies

  • I've got a similar problem, the game comes up and everything, but when I click ready to do the tutorial (required to move on to play the regular game) it just hangs in matchmaking and never starts, so I can't progress at all. Anyone else have this issue?

  • GGGoatx's avatar
    GGGoatx
    6 years ago

    Ok, what solved the problem for me was:

    1 - Make the clean boot
    2 - Find out that MSI Afterburner and Riva Turner Computer statistics overlaping Apex was crashing Apex Easy Anti Cheat mechanism and was disturbing my game to start. 

    And yes: I made almost imaginable possible things before doing this, except reinstall Windows.

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @GGGoatx wrote:

    Ok, what solved the problem for me was:

    1 - Make the clean boot
    2 - Find out that MSI Afterburner and Riva Turner Computer statistics overlaping Apex was crashing Apex Easy Anti Cheat mechanism and was disturbing my game to start. 

    And yes: I made almost imaginable possible things before doing this, except reinstall Windows.


    @GGGoatx 

    Good to know. Thanks for sharing what worked for you with others here. See you out there this weekend!

  • Tom60chat's avatar
    Tom60chat
    5 years ago

    So disable all service, reboot and reenable fix my problem.

  • t1p5's avatar
    t1p5
    5 years ago

    this thing that u told me is not working and i have a very good pc

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @t1p5 wrote:

    this thing that u told me is not working and i have a very good pc


    @t1p5 

    This post is from 2019 so I'm going to close it down since it's rather old. If you are having trouble launching Apex Legends on PC, please search a more relevant post under the Technical Issues board to reply to or create your own. It's important for us to understand what is actually happening on your end, so important pieces of information can include:


    • What happens when you try to launch it, any error messages? If so, what does it say? Screenshots are helpful
    • Are you running any other programs in the background?
    • What steps have you tried so far to fix it?
    • Have you tried running the Repair option by right-clicking on the game?
    • Have you been able to successfully launch the game before?

    Attaching a DxDiag can help us determine what is causing launching issues too since it will show us your specs, driver update dates, and Windows reporting errors.

    How to gather DxDiag information

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/