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Snipe1ki112's avatar
Snipe1ki112
Rising Newcomer
2 days ago

Apex legends

Every time I try to play apex it takes me to reset my password I’ve done that 6 times and it still tries to make me reset my password instead of allowing me to play I’ve uninstalled and reinstalled still the same thing

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hey Snipe1ki112​,

    Just to confirm, have you been resetting the password for your Xbox account if that's where you're playing, or for your EA account?

    This could mean the EA account itself has been disabled, so I'd just verify you're resetting your password with these steps rather than through another platform. 

    If those are the steps you've already taken and are still seeing that message pop-up, please get in touch with support directly so they can take a look at the account and help make any necessary updates.