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LadyDubb815's avatar
LadyDubb815
3 years ago
Solved

Apex

So I had link my Xbox 1 to EA lo g time but I haven't played in a while so it sent me a message say n I need to change my password  . To play now I did change it like 3 time and it still send n me to...
  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    Hi there, @LadyDubb815 

    Are you sure you're changing the password for the right account? The one you're posting with hasn't played any of our games so if that's the account you're changing the password for, it wouldn't reflect on the account you're actually playing with. If you're not sure about this, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

Hi there, @LadyDubb815 

Are you sure you're changing the password for the right account? The one you're posting with hasn't played any of our games so if that's the account you're changing the password for, it wouldn't reflect on the account you're actually playing with. If you're not sure about this, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

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