Appeal Case #249800807 - No Response in 3+ Months

Dear EA Support Team,

 

I am writing to follow up on my appeal case #249800807, which I submitted on June 29, 2026. It has now been over three months, and I have yet to receive a final decision regarding my Apex Legends account ban.

 

This account means a great deal to me. I have invested over 2,800 hours into the game, reached level 473 (Prestige 1), and have been a loyal paying customer for years. I have never received any prior warnings or violations in all that time.

 

I firmly believe this ban was a mistake — likely a hardware ID (HWID) ban triggered after I logged in at a public internet cafe, where another user may have cheated on the same machine. I have never used any cheats or third-party software myself.

 

I understand you handle a high volume of cases, but three months is an extremely long time to wait without any update. I would greatly appreciate it if you could:

 

1. Provide a status update on my case

2. Escalate this to a specialist team if needed

3. Review the ban evidence one more time

 

I am happy to provide any additional information you may need. Thank you for your time and consideration.

 

Best regards,

megumikato5

Case #249800807

 

[CM Edit] Removed attachments containing personal account information for privacy and security.