Product: Apex Legends
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5 Digital Edition
What is your gamertag/PSN ID/EA Account name? ToraoLaw_
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Main menu
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I was loading into the game
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 02.04.2024 20:14
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I lost all of my season 20 progress.
What should be happening instead? My progress not being deleted
Steps: How can we find the bug ourselves? Load back my progress and items.
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I lost all of my season 20 progress after i opened the game. This is the 2nd time im losing my progress(it deleted all of the legend challenges on the breakout challenges after the shadow society update) and this time i will not be okay with it EA. I bought 25k coins this season and lost all of the cosmetics i gotten within the packs and my whole progress(battle pass level 92, kills, challenges, event cosmetics...) I will take necessary needs if you guys dont fix this issue because this is literally theft. I have proof of my progress and the money i spent down below. I've never done any cross progression or tried to change my platform. I played this game so long for and it is a joke that a multibillion dollar company has problems like these.
