Forum Discussion

Schranz1987's avatar
Schranz1987
7 years ago
Solved

Bad_module_info

In loading screen after start the game apears this error and the game closes itself.
  • s3f_h's avatar
    s3f_h
    7 years ago

    Just figured I'd pop in and share what I found.

    My game would crash seemingly randomly with the bad_module_info error. Some days I could play a couple games before the crash, some days it would crash as soon as I opened the game. 

    I tried every fix I could find, including compatibility settings, rolling back drivers, reinstalling multiple times to multiple directories, launch options, etc.

    I finally was able to fix this by going in to my BIOS and resetting everything to defaults, absolutely no issues a week later after doing that. 

    Hopefully this helps someone else, or perhaps it just gives one more thing to try.

Rippthrough's avatar
Rippthrough
7 years ago

I have the same thing, tried different gpu drivers, various compatibility modes, disabling audio, reinstalls, etc - nothing seems to fix it.

HOWEVER - it happens far more often when I'm chatting on Discord than when I'm not. Almost every game vs every 10 games. So it may be audio subsystem related.

Vinko1911's avatar
Vinko1911
7 years ago

In my case, my screen freezes for couple of seconds and then the game crashes to desktop.

I tried disabling unused audio outputs with not much success... It was fine for a day and it started again

When I check Event Viewer it also shows "Bad module"

Spoiler
Faulting application name: bad_module_info, version: 0.0.0.0, time stamp: 0x00000000
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0x00000000
Fault offset: 0x0000000000000000
Faulting process id: 0x1cf4
Faulting application start time: 0x01d4c2d60f7dbd42
Faulting application path: bad_module_info
Faulting module path: unknown
Report Id: 580f0ff0-9d37-4b8a-b339-887ea802b3c1
Faulting package full name:
Faulting package-relative application ID:

Jesus, crashed 2/2 games now...

First when was about land from spawining ship, second one when my teammate collected my banner

  • firespydr's avatar
    firespydr
    7 years ago

    The game crashes without visible error for me. I previously played a full game (22min), Then a super short game crashed while landing. This happens constantly I can play one or two games then Apex crashes to desktop with no visible error. Has happened since I downloaded the game Sunday. I'm getting the bad module info in event viewer. 

    This is the latest one:

    Started game 7:05 - End Game 7:08 - Graphics froze and closed Apex landing on the mountains south of the Armory. Bad Module at 7:07:55
    Faulting application name: bad_module_info, version: 0.0.0.0, time stamp: 0x00000000
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0x00000000
    Fault offset: 0x0000000000000000
    Faulting process id: 0x10c0
    Faulting application start time: 0x01d4c398cc51b9e5
    Faulting application path: bad_module_info
    Faulting module path: unknown
    Report Id: 09571111-80fc-4ea8-bf0e-7e56de9dcaa0
    Faulting package full name:
    Faulting package-relative application ID:

    • Have the Application Crash Log, attaching dxdiag.
    • IGO_Log.Origin_3428 shows some warnings at the start of the game
    • All but active sound is disabled, and have the latest AMD Drivers for my GPU 19.2.1
    • Latest Windows Updates
    • Running Origin and Apex as Admin with disabled full screen optimizations
    • I've also cleared Cache and Reinstalled the Game and Origin Client

    Performed the following prior to game to continue troubleshooting.

    Disabled all non microsoft services
    Disabled all start up options except AvastAV and Steel Series Mouse SW
    Restarted
    Updated Avast AV, Restart
    Made exceptions for All Origin, Apex, and EasyAnticheat folders in AppData, ProgramData, Program Files x86.
    Added Apex, Origin, and Apex Legends (all entries) to communicate through private and public in Windows Defender Firewall.
    VRAM is set to 5888MB
    Advanced performance options is set to Applications
    Ran Update on Game
    Ensured Enabled Origin in game was turned off
    Enabled Logging in Origin

    Game Graphic Settiings

    - Borderless Window, have tried all options several times
    - 16:9
    - 1920*1080
    - FOV 90
    - V Sync Disabled, have tried triple buffered as well
    - Anti-aliasing TSAA
    - Texture Streaming budget 4GB, have changed to 6GB same result
    - Anisotropic 4x
    - All others except Model Detail(High) on Disabled or Low

    PC Specs:

    Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz - Running stock speed

    16.0 GB DDR3 2300 Gskill Mem

    Realtek High Definition Audio - onboard on ASUS MB

    Radeon RX 580 Series 8GB Mem

    • VectoReliC's avatar
      VectoReliC
      7 years ago

      Faulting application name: bad_module_info, version: 0.0.0.0, time stamp: 0x00000000
      Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
      Exception code: 0x00000000
      Fault offset: 0x0000000000000000
      Faulting process id: 0x37c8
      Faulting application start time: 0x01d4c3a81372af15
      Faulting application path: bad_module_info
      Faulting module path: unknown
      Report Id: 15aa8461-6f88-42ab-a12f-ed66f21b3e8b
      Faulting package full name:
      Faulting package-relative application ID:

      this is my error report from the event viewer
      The crashes just keeps happening no matter how i tried of the fixes found by community, this this to be addressed real quick by respawn.
      My PC specs:
      i5-4430 stock speed with decent cooling around 40-50C in game
      AMD RX570 4GB around 60C ingame
      16GB DDR3 RAM
      win 10 pro.ver 1089

      • Bheshie's avatar
        Bheshie
        7 years ago

        Here is mine

        Faulting application name: bad_module_info, version: 0.0.0.0, time stamp: 0x00000000
        Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
        Exception code: 0x00000000
        Fault offset: 0x0000000000000000
        Faulting process id: 0x2744
        Faulting application start time: 0x01d4c3a7658b58e7
        Faulting application path: bad_module_info
        Faulting module path: unknown
        Report Id: 944e3b1e-cd49-4ae0-9bd1-560529977fb4
        Faulting package full name:
        Faulting package-relative application ID: