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Bungolicious's avatar
Bungolicious
Rising Novice
23 days ago
Solved

Banned for playing!?!

here is the transcript from the conversation i  had with support... '<snip>

personal follow-up...this ban took place at 2am my time which i was not anywhere near online for, there is no reason set, no timeframe, and i was not sent an email notifying me of the ban. I genuinely am baffled and have no understanding of what this ban is for and believe it to be completely unjust. I play ranked in my off time running into 3 stack of cheaters back to back to back who go unpenalized all season long but i am banned for playing the game? I have thousands of dollars invested in this game have never cheated at any capacity in any game ever and am disgusted that players have to put up with this. If anyone can help please do, thank you.

[CM - Removed chat for clarity]

  • Hey Bungolicious​

    If you feel an action was placed on your account incorrectly, please create an appeal with these steps so our Terms of Service team can take another look.

    We're unable to make any changes or discuss details of your account here on the forums, nor are advisors able to review a ban through chats. However, our ToS team can check back into this situation with an appeal. 

9 Replies

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  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    23 days ago

    Hey Bungolicious​

    If you feel an action was placed on your account incorrectly, please create an appeal with these steps so our Terms of Service team can take another look.

    We're unable to make any changes or discuss details of your account here on the forums, nor are advisors able to review a ban through chats. However, our ToS team can check back into this situation with an appeal. 

  • and now a community manager is going to take down the post integrity because there is no reasoning for the ban and support reps do  not even know what apex is??? 

    'for clarity'?? i think the messages between me and EA support are quite clear

  • saronpa126's avatar
    saronpa126
    Seasoned Novice
    21 days ago

    My case is as follows.

    I'm a ps4 user, and I haven't played apex ✕ at all on pC, but a Steam account pretending to be my pS4 username is linked without permission, and when I checked the login log, I was illegally logged in on my PC. I was. In addition, it was logged in under the guise of my IP address, and it was not known that it was a hack. Also, at the same time, I was able to confirm the login from a strange IP address, so I think my IP address was probably stolen at that time.

  • XX-WHfps's avatar
    XX-WHfps
    Seasoned Newcomer
    21 days ago

    我不明白你们的反作弊团队到底在干什么,我的账户被封禁,客服也没有任何有用的帮助,一直在说一些没用的话,你们的反作弊团队也没有审核我的账户到底发生了什么,这很让人心疼,我是一个中国玩家,如果我能去到美国,我绝对回去找他们当面询问,你是经理,我非常需要你的帮助,如果可以,希望你能联系我,这是我的联系方式2406019570@qq.com

  • Bungolicious's avatar
    Bungolicious
    Rising Novice
    21 days ago

    saronpa126​ Were you able to resolve this? I was given no initial reason for the ban and after an appeal was denied, I sent another appeal and was denied again now threatened to have my case dismissed because I made ea look at my ban reasoning. This is my account from Xbox way back so quite some money and time invested in it… not sure how to prove my innocence and I. The email I was notified that I am not allowed to know what was detected to result in my ban. Need any help this is so dissapointing.

  • Bungolicious's avatar
    Bungolicious
    Rising Novice
    21 days ago

    XX-WHfps​ agreed… banned 3/4 days ago now for an unknown reason that is now said to be ‘cheating’ 

    when I asked how I was cheating I got the classic EA response… ‘cannot give you that info’???? Like this is my account the least you can do is say why I’m banned I have never once cheated in any game and the fact that APEX of all games, with probably 1/3 of all current press genuinely cheating, are banning people who are playing serious w no plugins cheats whatever is insane. Fix the game ea I genuinely despise this company now.

  • Bungolicious's avatar
    Bungolicious
    Rising Novice
    21 days ago

    EA_Mako​

    NO WAY! I hadn’t thought of this yet… I guess I will go send an appeal for my $2k+ account now, thanks for the idea!

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    21 days ago

    Closing the thread here. We cannot assist with this on the forums, so you'll need to continue speaking with the ToS team.

    If they have already completed multiple appeals and declined to remove a penalty, that will be final.