Banned for playing!?!

and now a community manager is going to take down the post integrity because there is no reasoning for the ban and support reps do  not even know what apex is??? 

'for clarity'?? i think the messages between me and EA support are quite clear

My case is as follows.

I'm a ps4 user, and I haven't played apex ✕ at all on pC, but a Steam account pretending to be my pS4 username is linked without permission, and when I checked the login log, I was illegally logged in on my PC. I was. In addition, it was logged in under the guise of my IP address, and it was not known that it was a hack. Also, at the same time, I was able to confirm the login from a strange IP address, so I think my IP address was probably stolen at that time.

我不明白你们的反作弊团队到底在干什么，我的账户被封禁，客服也没有任何有用的帮助，一直在说一些没用的话，你们的反作弊团队也没有审核我的账户到底发生了什么，这很让人心疼，我是一个中国玩家，如果我能去到美国，我绝对回去找他们当面询问，你是经理，我非常需要你的帮助，如果可以，希望你能联系我，这是我的联系方式2406019570@qq.com

saronpa126​ Were you able to resolve this? I was given no initial reason for the ban and after an appeal was denied, I sent another appeal and was denied again now threatened to have my case dismissed because I made ea look at my ban reasoning. This is my account from Xbox way back so quite some money and time invested in it… not sure how to prove my innocence and I. The email I was notified that I am not allowed to know what was detected to result in my ban. Need any help this is so dissapointing.

XX-WHfps​ agreed… banned 3/4 days ago now for an unknown reason that is now said to be ‘cheating’ 

when I asked how I was cheating I got the classic EA response… ‘cannot give you that info’???? Like this is my account the least you can do is say why I’m banned I have never once cheated in any game and the fact that APEX of all games, with probably 1/3 of all current press genuinely cheating, are banning people who are playing serious w no plugins cheats whatever is insane. Fix the game ea I genuinely despise this company now.

EA_Mako​

NO WAY! I hadn’t thought of this yet… I guess I will go send an appeal for my $2k+ account now, thanks for the idea!

XX-WHfps​ also where did you go to speak in person!

Closing the thread here. We cannot assist with this on the forums, so you'll need to continue speaking with the ToS team.

If they have already completed multiple appeals and declined to remove a penalty, that will be final.