Battle pass gone missing when purchasing through Steam

I’ve already submitted a support case, but I wanted to voice just how incredibly frustrating this experience has been. I purchased the Ultimate Edition through Steam, which is supposed to include the Battle Pass, and while it worked briefly on the first day, it has since completely disappeared.

According to support, the Battle Pass is registered to my account, but no one can explain why it’s not showing up in-game. I’ve been told it may be a server-side issue, but no real progress has been made.

I completely understand that technical problems can happen and sometimes need time to resolve. However, it’s now been almost a week since my purchase, and I still can’t access the content I paid extra for. What’s worse is that I’ve been told there’s no way to compensate for the time I haven’t had access to the Battle Pass.

To be fair, I only raised the issue today because I was following the original advice to wait 24 hours. Life also got busy, and I found the website pretty confusing to navigate it took me a while to find the live chat. When I finally did, I waited nearly 3 hours only to be told there's nothing they can do at this point.

I’ve attached a screenshot of both my Steam purchase and in-game display to show that I do in fact own the Ultimate Edition, but the Battle Pass is missing.

If anyone has experienced this issue or can offer a solution, I’d be extremely grateful. Right now, it feels like I’ve paid for something I can’t use and that’s not okay.