Since the new update i have been getting blue screened several times and each time i am getting a penalty and losing twice the amount of points. This is getting really irritating as the blue screens arent my fault and i am being double penalized for something you guys need to fix. Its already happened twice
Community ManagerHi @Pixoulz.
I know that dealing with crashes definitely gets frustrating. Can you try something for me when you have the chance? If you have a lot of people on your friends list can you try removing some of them? I've heard from some others who have said that clearing off some of the people on the friends list has helped with crashes.
Let me know how it goes when you can.
/Kent
Community ManagerThat's a different issue. We were dealing with an outage across all our games and sites, but that should be resolved now. The crashes you're seeing are most likely being caused by something else.
There are some other troubleshooting steps we can try that may help with this. When you've got a chance please run through the basic connectivity troubleshooting steps over at the EA Help website. If it keeps crashing after that check out the PS4-specific steps as well.
Let me know how it goes when you can.
/Kent
The same issue keeps on happening to me. Getting punished because of an error that is the games fault shouldn’t happen. I’ve many clips and other pieces of evidence to back me on this.
Ive been putting in hours (since I’ve got nothing else to do) into this game - especially ranked mode just for me to go backwards. Apex needs to fix this issue fast yet resolve the lost points somehow... because I can’t keep on investing in ranked if this keeps on happening
This has just happened to me as well. I expect that you guys either fix this or refund everyone’s points due to penalties. It’s not an optimal fix but this is unfair to those of us grinding your game and this is a prevalent issue spanning back to earlier competitive seasons. Fix it, refund points, and or drop your abandon penalty because more people who actually stay in game suffer than those who don’t. That’s nonsense
Kicked twice in a row, penalties on both. Been happening pretty frequently since the update, super frustrating. It used to say that I left to no fault of my own, now I lose points and get hit with a penalty. Definitely not my connection..
I am down over 3000RP
ive done all the steps to stop blue screening, I have even bought a new PlayStation 4 and it still is happening.
It didn’t happen like this in the 2 previous seasons but since season 3 it’s none stop.
i also have evidence to support the loss of my RP.
i was 8 kills 7 assists deep top 2 about to win and blue screened.
how am I supposed to make it to masters when this is happening? I was diamond 1 last split and Had 10 blue screens in one day which put me back to diamond 3.
If they don’t sort this I’ll no longer be playing,
it’s a waste of time
