Forum Discussion

4 years ago

Solved

Can i have my apex stuff back?

EA, I lost all of my items when I swapped microsoft accounts (yes i did swap the link to the new account) It said I would lose all puchases, cosmetics, etc. because it was linked to my ea account and i understood that but when I logged into apex NOTHING was there and I'm kinda mad about it and either want it back or compensation for the matter

EA_QueenBee
4 years ago
@StealinYoDad,

Unfortunately unlinking an account that you play Apex on can have a host of side effects.

"If you unlink a platform account that you use to play Apex Legends, you may have issues with Battle Pass leveling, item unlocks, and other errors."

You could try relinking the old account to see if that gets you your progress back, but there's no guarantee that that will work.

12 Replies

i-Norm
Seasoned Adventurer
3 years ago
Hello all. This happened to me as well and I managed to get all my stuff back but my progress was reset to zero.
How I got my stuff back?
I spoke to a tech assistant and asked them to check all my email addresses I previously used. Turns out that not even realizing it, I originally opened my EA account on an old work email address and played on that account. When I bought my PS5 and had to relink my account, I did so on my personal email and linked that to my PlayStation account, not realizing it was incorrect. I then spent 2 months trying everything, not realizing the problem. I eventually got someone to check my emmails and BOOM that was the problem. I no longer had access to that old work email, but EA helped unlink that email and relink it to a new email. Then when I logged in I had ALL my cosmetics, heirlooms, EVERYTHIG back. Unfortunately through I had to start at level ZERO. But that was a small price to play.
Hope this helps some of you.
Cheers
LB_MadMonk
2 years ago
to get ur stuff back just contact them and relink it back to the account it was on before and ull get it all back thats how i got mine back

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