Cant appeal a ban
Hi. I need help with an issue on the EA Help website. I was banned in Apex Legends and submitted an appeal a while ago. Under My Cases the ticket is marked as closed, but in my Penalty History it is ...
Forum Discussion
Yeah, I had to post from this new account because I couldn't access the forums on my banned one. The link you provided for the webform just redirects me straight back to the Penalty History page, where I'm stuck in an endless loop and still can't do anything.
I can provide the email and EA ID of my banned account (or send them via DM) so you can check it.
EA_Mako
Community Manager
Community ManagerThis should let you open a case directly, it has nothing to do with your penalty history unless you go back through the "Submit an appeal" reason -
https://help.ea.com/en/customer-care/
Since you're needing to speak with support in this case, I would use something like Login issues rather than the appeal option.
That should at least get you to a point where support can take a look at the account to see what options are available, but I couldn't say what they'll be able to do from there - that will be the best way to try and have them get this in front of the ToS team if you're unable to do so, however.
I tried following that exact link and selecting "Login issues", but as you can see in the screenshot, it only offers the self-serve tool and does not provide any "Contact an advisor" or Chat/Email options at all. Is there any other category or a direct way to get a case opened so it can be escalated?
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