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BigBadNeyAlt's avatar
BigBadNeyAlt
Newcomer
8 months ago
Solved

Can't sign into email and EA is no help.

I'm trying to sign into my EA account to play apex again but on pc. Every time I try doing password reset, I never get email code. I've checked spam, promotions and they're not blocked my email is not even full. What do I do? 

  • Hey BigBadNeyAlt​,

    If you're not even seeing those emails show up in any spam filters, I would try adding an exception just to make sure emails from both @ea.com and @e.ea.com are allowed through. 

    Beyond that, our support team would need to take a look at any other information or updates that can be made to get this changed if those still aren't showing up, so it would be best to get in touch with them directly.

    If you create a new case here and select Game Support > EA Account > I want to update my EA Account information, you should be able to get in touch with the support team so they can take a look. 

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Hey BigBadNeyAlt​,

    If you're not even seeing those emails show up in any spam filters, I would try adding an exception just to make sure emails from both @ea.com and @e.ea.com are allowed through. 

    Beyond that, our support team would need to take a look at any other information or updates that can be made to get this changed if those still aren't showing up, so it would be best to get in touch with them directly.

    If you create a new case here and select Game Support > EA Account > I want to update my EA Account information, you should be able to get in touch with the support team so they can take a look. 

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