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KVDoesWork's avatar
KVDoesWork
Rising Novice
3 hours ago

case not created

i just got banned on apex for "Game enhancement" but i havent even cheated or used any programs to give me a advantage but then when i tried making a case it says "case not created" can someone pls help me im trynna get my apex acc unban because i know its a false ban and im trying to run some apex because it is in its prime right now some one help

3 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 hours ago

    Hey KVDoesWork​,

    Sorry you're running into some trouble getting that appeal created. Are you able to try opening a new browser window in incognito mode to see if you're able to submit the appeal that way?

    It may also be worth trying a different browser or device at that point. If you're still running into this after trying those options, do you still see the same issue when creating a regular case with support? 

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