Changing Account Email
Hi EA! Hope the team is doing good. I have a question that I am struggling to figure out. If I had an account on Xbox but it was linked with my brothers email address and I sold my Xbox to buy a pc, if I change that accounts email to my own will I be able to log in to the account with my pc and still have all the progress I had on the xbox?
Hey SladeZa2,
Thanks for asking, hope you're doing well too!
Game progress is stored on the EA account that the Xbox account has been linked with, not on the device that accumulated the progress. If you sign in to Apex on your PC using a platform (e.g., Steam or EA App) that's linked to the same EA account, you should be able to access that progress through Apex's cross progression. Changing the email address of the EA account and/or Xbox account would not affect cross progression, just so long as you're signing into the correct account.
If you want to change the email address associated with the EA account, please check out how to update your EA account information here. Any edits to your Xbox account must be made on Microsoft's end.
Let us know if you'd like any further clarification!
