Forum Discussion

Seasoned Newcomer

1 day ago

Coming back to apex

I re-download apex on my pc, steam account. I have over 560 hours in the game. When opened is, I was level 3 with nothing unlocked, everything i bought with real money is gone. All legends are lock...

missing content

EA_Mako

Community Manager

1 day ago

Hey drbofficial1,

Usually when progress seems to disappear entirely like this, it's due to unlinking a platform or linking one to a different EA account.

Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress and it will appear to have reset. Progress cannot be moved between different accounts.

In this case, it looks like the Steam account currently linked was only connected towards the end of last year. If you've been playing Apex on Steam longer than that, it would have been connected to another EA account at the time - that is where your progress would be.

We are not able to make any changes to your account status or progress via the forums, but if something was linked or unlinked incorrectly it may be worth contacting support to see if the original platforms can be re-linked so you can sign back into the one with your progress.

drbofficial1

Seasoned Newcomer

1 day ago

Thank you for the fast response. I do have an account that was made in 2015. But will I need to unlink and link between different games? I have battlefield and apex. So every time I want to play something different, I will have to go to the ea website and switch links? Thank you again

EA_Mako
Community Manager
1 day ago
drbofficial1
You would not be able to switch links regularly I'm afraid, there is a rather large cooldown once you've linked to one account before you're able to switch again. Additionally, each time you unlink it has the potential to cause permanent loss of data or other issues with Apex specifically, so ideally we find the correct original account and just leave everything linked there to avoid potential issues.

Unlinking risks for Apex Legends players

If you unlink a platform account that you use to play Apex Legends, you might have issues with Battle Pass leveling, item unlocks, and other errors.

If you have games across two separate EA accounts, the best thing to do would be to check through these steps on merging accounts and then get in touch with support through the Contact us button at the bottom of the page. It's not always an option depending on which games are on each account and other reasons covered in the link above, but that way we'd be able to look into getting everything consolidated to one account.

In those cases we cannot move the progress however, so if you have substantial progress in games across different EA accounts, it's generally best to leave them separate to avoid losing it. The support team should be able to take a look at what's on each account to see what options may be available.