Community ManagerGotcha, thanks!
Would you be able to grab a DxDiag from him and share it here? For more info on how to pull one up check out the EA Help website.
Once you have the text file please attach it to this thread. Thanks!
/Kent
Hello Kent, I am the one having this issue. I have no idea what causes it other than playing Apex Legends. I was told to get this document sent to you on this thread so here it is. If you could find out the problem I would be very grateful. Thank you.
Community ManagerGot it, thanks!
Looking through the Diagnostics section in the DxDiag it looks like there are a couple errors coming from some Windows system processes. I'm wondering if there might be an issue with a corrupted system file in Windows that could be related to the performance issues you've been seeing.
When you've got the chance can you try running the Windows System File Checker to see if that helps at all? If there is something wrong with a system file that may help fix it. For more information on how to run it check out the Microsoft Support website.
Let me know how it goes when you have a chance.
/Kent
So I did everything in the Microsoft Support website that could help me with my corrupted files. It did say that I had corrupted files and they have been fixed. I restarted my computer to make sure everything was reset properly. When I was done playing I checked to see if everything was slow as it was before and it was. I made sure everything origin was fully closed and same with Apex Legends. I'm not too sure of the cause at this point but the files I had on my computer were not the issue.
Any new ideas or are we out of luck?
Community ManagerThanks for the updates!
Apologies for the delayed reply on this.
Can you try something else for me to see if it helps with this? What happens if you try starting up your PC in a Clean Boot before you launch Apex Legends or Origin? If there's something else running on the PC that could be causing this that might help to get around it.
For more info on how to set one up check out the EA Help website. Let me know if you're still running into this same issue after that. Thanks again.
/Kent
Community Manager
