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Neeetriht's avatar
Neeetriht
6 years ago
Solved

Computer Freezing etc, due to apex

Hello, I've been having an issue with apex for maybe a little over a month but I never really addressed it. I'm currently having problems with my computer like freezing, random shutoffs, blue screen ...
  • EA_Kent's avatar
    EA_Kent
    6 years ago

    @Neeetriht 

    Thanks! I appreciate that. 

    Looking through the DxDiag I did notice that a process called wmiprvse.exe was crashing alongside the bluescreens you've been seeing. That .exe is a Windows system process called WMI Provider Host, which is always running in the background. If something is causing this process to crash that might be related to the bluescreens and other issues you've been seeing. 

    When you have the chance can you try running the Windows System File Checker on your PC to see if that makes any difference for you at all? If these crashes are coming from a corrupted or missing system file in Windows that may help fix the issue. You can find more info on how to run this over at the Microsoft Support website. 

    Let me know if you're still seeing any of the same issues happening after that. Thanks again!

    /Kent

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

@Neeetriht 

Thanks! I appreciate that. 

Looking through the DxDiag I did notice that a process called wmiprvse.exe was crashing alongside the bluescreens you've been seeing. That .exe is a Windows system process called WMI Provider Host, which is always running in the background. If something is causing this process to crash that might be related to the bluescreens and other issues you've been seeing. 

When you have the chance can you try running the Windows System File Checker on your PC to see if that makes any difference for you at all? If these crashes are coming from a corrupted or missing system file in Windows that may help fix the issue. You can find more info on how to run this over at the Microsoft Support website. 

Let me know if you're still seeing any of the same issues happening after that. Thanks again!

/Kent

  • Neeetriht's avatar
    Neeetriht
    6 years ago

    There isn't as much freezing as before, but I am still getting random shutoffs from my computer, and after that it freezes. But most defenitly not as much as before - freeze,freeze,shutoff, etc

    • EA_Kent's avatar
      EA_Kent
      Icon for Community Manager rankCommunity Manager
      6 years ago

      @Neeetriht 

      Thank you for following-up!

      Have you been keeping an eye out on your PC temperatures while you're playing? I'm wondering if the temps might be getting too high and causing the PC to freeze or crash. 

      /Kent

      • Neeetriht's avatar
        Neeetriht
        6 years ago

        Oops, totally forgot about this post, but temperatures has been getting really high depending on what games I play. The fans goes very loud, and the computer gets quite hot. 

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