Forum Discussion

New Rookie

27 days ago

Solved

Cross Progression Issue - Steam account does not have my Xbox account progress

Anyone else not have their steam account gain access to their account progression when migrating to PC? Context: My Steam account and Xbox account are both tied to my EA account. I do not have any ...

cross-progression

missing content

progress issue

EA_Mako
19 days ago
Hey MrrrAndersonnn, thanks for the update!

Very glad to hear you were able to get this sorted. It sounds like you've gotten this cleared up, but to confirm:

How to unlink from an EA Account. The agent said there should be no issues, but this article says that I actually cannot link another Steam account to EA account 1 after I unlink a Steam account from it. It also says that if link my Steam account to a different EA account, my progress will remain on the EA Account that your Steam account was first linked to. I am not sure who to believe.

There wouldn't be issues if the agent was able to move the account, but your reading of this is correct - you would not be able to link a different Steam account to the same EA account yourself, even after removing the other Steam. Advisors may be able to do this in certain situations.

Progress remaining on the EA account is just referring back to the fact that your content/progress is stored on the EA account level and not Steam itself, which lines up with what we've discussed before.

At this point it looks like you're seeing the content, so it really should be that straightforward! Linking platforms is a normal part of account management, and not something that would have any impact on bans or disconnections. You had to jump through a few more hoops in this situation but it's still part of that normal process and shouldn't cause any other issues. I would definitely be sure not to unlink any platforms now that everything's on the correct account, however, to avoid any future issues.

Enjoy Apex on the new platform!

EA_Mako

Community Manager

26 days ago

Thanks MrrrAndersonnn!

This one is a bit tricky, but that lobby screenshot helps clear things up.

MrrrAndersonnn is the account name in the lobby screenshot, but the Steam account linked to the EA account you're posting with is shown to be mrrrandersonn in that screenshot. On Steam these public display names are actually case sensitive, so MrrrAndersonnn and mrrrandersonn are two completely separate Steam accounts.

The MrrrAndersonnn account from your lobby screenshot is linked to a separate EA account, which is why it's not seeing the progress and content from when you played on Xbox - that's still on this EA account. If you have any other emails that may have been used in the past (for example a school email), you may be able to log into the secondary EA account with that information to find this other Steam account as well.

That leaves a couple options:

If you can access and log into the mrrrandersonn Steam account, that's already linked to the correct EA account and you should immediately see the Xbox content. From there it'd just be a matter of updating the Steam name if you wanted to adjust the capitalization.
If that's not an ideal Steam account to use, you'll need to get in touch with our support team to see what options they have for getting the correct Steam profile linked to this EA account. You may be able to unlink the incorrect account, but you wouldn't be able to link a different Steam account without support's assistance.

Definitely do not unlink your Xbox account to try moving that to the other EA account with the correct Steam profile, as that will cause you to lose access to everything rather than transferring it.

MrrrAndersonnn

New Rookie

26 days ago

Hi EA_Mako. Thanks again for your assistance. To clarify, my official steam account username is mrrrandersonnn (all lowercase), but I set the name to all capitals as you describe. A search of Steam accounts with that same username but with capitals letters yields no results. There is one with an underscore, but that account has no relationship to me.

Whenever I am playing Apex through Steam, I am always signed into and play through the account with the lowercase name as the official account name. I attached some additional screenshots.

If I understand you correctly, you are saying that despite my official Steam name being lowercase, and the Steam account linked to my EA account also being lowercase, that is not the Steam/EA account I am using? If so, is it your recommendation that I try unlinking and relinking my Steam account to my EA account? Or, should I contact a member of EA's support team to have them assist me with that?

I will also reach out to Steam support in the interim to determine whether mrrrandersonnn and MrrrAndersonnn are, in fact, two separate EA accounts.

EA_Mako
Community Manager
26 days ago
Hey MrrrAndersonnn,

If I understand you correctly, you are saying that despite my official Steam name being lowercase, and the Steam account linked to my EA account also being lowercase, that is not the Steam/EA account I am using?

Correct. The display name on Steam (what you see in the lobby or on the profile pages) is not necessarily the same as your Steam account name, which may also be contributing to some confusion here.

There are two different Steam accounts connected to two different EA accounts in this case. The Steam account you're currently logging into and checking in-game is linked to an EA account created with a completely different email than the one you're posting with now.

If you try logging into an EA account using the older email, you should be able to visit the connections page there to confirm which other Steam account is linked. If you're not sure which email that may be or no longer have access to it (such as a school email), it'd be best to contact our support rather than Steam's so they can try to verify and update that other account as needed.
- MrrrAndersonnn
  New Rookie
  26 days ago
  EA_Mako So I guess my confusion is then, my official Steam account name is mrrrandersonnn, no? When I click on my official account details, it is all lowercase (see screenshot of my official account detail page, which differs from the edit display name page).
  To be clear, I am not referring to my Steam profile name or my in-game name. My official steam account name is lowercase, in addition to my profile name.
  Is it possible for one Steam account to somehow have been tied to two separate EA accounts? If there was a separate Steam account with the same name, surely it would be something I could find in the Steam page--but I cannot find an account with that name.
  Unfortunately, I am unaware of the existence of other EA account this Steam account would be tied to. This is the only account EA I have used for the past 10+ years. If it is tied to another account, I do not have access to that account's login information.
  I will also reach out to EA support to see if that Steam account is, in fact, not linked to this EA account. Should EA support tell me that that Steam account is, in fact, tied to this EA account, I will report back.
  
  For reference, my original case number regarding the cross-progression issue is: #239597741
  My case number regarding the two different EA / Steam accounts is: #239749388
  - EA_Mako
    Community Manager
    26 days ago
    MrrrAndersonnn
    I'm not sure which name (account or display) shows up on the connections page or which I'm seeing on this end, but there are absolutely two distinct Steam and EA accounts here. It's likely one of the Steam accounts has a different account name or just hasn't been accessed recently enough to show up when you're searching Steam itself.
    
    Do you have an old email address using a school email? I'd try that one. If you no longer have access to that school email, that's the one support will need to help you access and update, as that's the one with the Steam account you're logging into.