Forum Discussion

nineesimone1's avatar
2 years ago

cross progression removed all my data from console account

Hi, I've been playing Apex on my console account for 2 years now, and as soon as I activated the cross-progression, it removed all my progress from my console account and replaced it with my PC account, which had nothing on it. I spent tons of money and time on my console account, and now my data is completely erased.

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @nineesimone 

    You've probably unlinked your platform account from your EA account, which usually resets your progress. 

    There is currently no way to merge two separate EA accounts together. If you unlink any of your platform accounts from your EA account, it will reset your account. There is a warning you need to accept before completing these steps, and we have it explained here on our website. Account Unlinking Risks

    *If you unlink your platform account and link it back to your original EA Account, you may be able to get your stuff back if you still can access the account. 

    If you need help linking your account back to the original EA profile, please contact our support team.