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DijabolikLV's avatar
4 years ago
Solved

Cursor speed issue after Emergence Update

Ever since the new update I started to experience a severe delay in mouse movement feedback and in game combat mouse movements.

First I noticed the issue in-game while playing my first game in arena that after exiting the arena shop menu my mouse movements felt extremely "Sluggish" as if my mouse sensitivity dropped a few thousand times. Then thinking to my self that it was a known issue I ignored the problem and switched my usual 300 dpi up to 15000dpi after that initial change the usual feel came back, but then I started to experience extreme inaccuracy in shooting as my sights failed to follow my mouse movements properly. As soon as I was aiming down the sights and following a moving character the sights would jump all over the place but would not want to stabilize on target unless I stopped any mouse movement for seconds. It would either over reach or would feel like resisting moving further at times (to make clear this is quite difficult to describe, I would also describe it laggy), the issue persisted with and without a gun, aiming/not aiming.

So I played two more matches in arena one in battle royal, came to a conclusion that this state is unplayable and quit the game.
Today I logged in checked the firing range for the issue, it persists. Checked the forum the issue is not present hence me writing this.

I also noticed that the cursor also "laggs" behind a bit in normal menus in a match or outside of it, and when ever I go into first person, issue described above is still present.That lag begins whenever the initial loading screen is about half way trough.
Changing dpi to 15k from my usual 300 in menus also makes the cursor fly around due to me not being used to it (that's more of my issue).

  • Problem started only after last update.
  • It is only persistent in Apex Legends.
  • Issue makes shooting unplayable.
  • Changing program priority in process detail to high does not fix the issue.
    Verifying game files integrity trough steam does not help.
  • Restarting the Game/Steam/PC does not fix the issue.
  • Changing internet from cable to wi-fi or to mobile internet does not help.

I wish to play the new event but I find it very frustrating, please help!

  • @EA_Kent 

    Ok, so the solution was to scan for malware and to quarantine cheat trainers I had for single player games. Either it was tracking cookies that were in need of deletion.
    Either way that restored the game to usual. The only weird thing that I found about this was that the quarantined files were not running while still affecting the game play of apex legends only.

    If you are interested in specifics first trainer was located in one of WeMod folders second one was cheat engine trainer for EU IV.

    Could be a conflict with easy anticheat.

    Either way I feel sorry for wasting your time and that I did not run a AV check for malware on my end.

    Thank you for trying to help me solve this issue.

6 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @DijabolikLV

    Have you tried lowering the polling rate on your mouse to see if that makes any difference? I've seen some cases in the past where that can help with issues like this. 

  • Hello @EA_Kent ,

    I was skeptical and still am about the problem lying in polling rate since the issue is only present in Apex after the latest update and does not persist in other shooters. 
    After changing the polling rate from 100 to 500 and then 1000 and restarting the pc to solidify the changes the result does not change, the issue is still there.

    It feels like when ever I am in game that the dpi drops by several folds so to compensate I go from 300 to 15k dpi and in return every hiccup/lag is multiplied 50 times.
    The slow down is not is minimal when interacting with other game menus where a cursor is present although like I said previously it feels like it lags a little behind.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @DijabolikLV 

    Thanks for giving that a shot. 


    When you've got the chance would you mind sharing a DxDiag so we can take a look? For more info on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread. Thanks again! 

  • @EA_Kent 

    I also did a reinstallation of the game using steam and the issue is still present.

    Edit:
    I have also checked if it could be a Windows update affecting this but after checking update history the latest one was a "Quality update -  KB4023057: Update for Windows 10 Update Service components" done on 9th of September. So I'm guessing not the cause of the issue.

  • @EA_Kent 

    Ok, so the solution was to scan for malware and to quarantine cheat trainers I had for single player games. Either it was tracking cookies that were in need of deletion.
    Either way that restored the game to usual. The only weird thing that I found about this was that the quarantined files were not running while still affecting the game play of apex legends only.

    If you are interested in specifics first trainer was located in one of WeMod folders second one was cheat engine trainer for EU IV.

    Could be a conflict with easy anticheat.

    Either way I feel sorry for wasting your time and that I did not run a AV check for malware on my end.

    Thank you for trying to help me solve this issue.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @DijabolikLV 

    No need to apologize! I'm glad to hear you were able to figure out what was causing the issue, and I appreciate you taking the time to share this! 👍

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