Dear EA officials, if you see this, please reply.

My case number is #257936022. After my account was banned, I submitted several appeals, but they didn’t result in the ban being lifted. Currently, I’m unable to click the appeal button either. It’s possible that the ban was imposed because I used a computer in an internet cafe; perhaps there were mouse drivers or anti-cheat software from other games running in the background, which led to the ban. Even before I was banned by mistake, I was showing off to others that I had acquired a “treasure,” although it was obtained by making purchases – I was still very happy. During the process of submitting appeals, I didn’t get in touch with customer service, and the emails sent to me were replied to by robots; my problems weren’t resolved at all.