Forum Discussion

Seasoned Novice

9 months ago

Denied Appeal, Wrongfully Banned.

So after last nights update, which was unusually large for me (60 something gigs) basically the size of the entire game, I found out I was banned with no listed reason. I submitted an appeal and tr...

anticheat

updates

EA_Mako

Community Manager

9 months ago

Hey RealSwtpotatoTTV,

Just to clarify, when you create an appeal these are indeed reviewed by humans. They may use some templated replies, but the investigation and review of our records is carried out by members of our Terms of Service team.

The ToS team is the only one able to review appeals and we're unable to provide any specifics via the forums, so do keep an eye on your cases here for them to get back to you. As you've mentioned doing, you're welcome to file an additional appeal and a different ToS member will review the situation again.