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14khot's avatar
4 years ago
Solved

Didnt receive my coins

I bought coins and didn’t receive them how do i fix please 

  • Hey @14khot,

    While it's typically fairly instantaneous, those purchases can take up to 24 hours to appear on the account in some cases.

    If you've restarted your system and the coins still haven't appeared after that point, please reach out to support directly so they can take a look at the account.

    You'll want to have this proof of purchase information available, so just be sure you have those screenshots when reaching out. Thanks!

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @14khot,

    While it's typically fairly instantaneous, those purchases can take up to 24 hours to appear on the account in some cases.

    If you've restarted your system and the coins still haven't appeared after that point, please reach out to support directly so they can take a look at the account.

    You'll want to have this proof of purchase information available, so just be sure you have those screenshots when reaching out. Thanks!