EA is turning a blind eye, and my legitimate account has been banned.

DearXiYu​ For hacked accounts, you would need to reach out to EA Support, and for banned accounts, you would need to reach out to the EA TOS Team as sadly, neither can be handled on the forums.

DearXiYu wrote:

Around 6:00 PM on August 23, 2023, my Apex Legends account was banned. At that time, I had been playing Apex Legends at an internet café and was about to head home.

When playing any of your games, (or even accessing personal information, (such as your bank account)), it is very important to not use any public Wi-Fi as it is fairly easy for anyone to steal your personal information since they are on the same network and would be able to intercept what you send over that network.

DearXiYu wrote:

There were obvious changes in the game: my original 150 Mythic Metal was exchanged for Wraith's Heirloom. I checked the match history and found that the hacker had played one match with Wraith and got 2 kills. I did not participate in this match — I have proof that I was on my way home during the match time, and the character used and gameplay style are completely different from mine (I prefer to play as Fuse). Additionally, the number of my in-game items and virtual currency has changed; some precious skins and accumulated Coins have gone missing without reason. I am truly devastated, as I have logged 1,400 hours of gameplay on this account.

In terms of in-game currencies, unfortunately once those are spent, there are no refunds or exchanges allowed, (which does mean that you are stuck with Wraith's Heirloom and whatever else that was bought with your Apex Coins).

Additional Information:

• EA Forums Security Newsletter - Basic rules of security for your online account
• AHQ Archive Oct 2023: Protecting your gaming account(s) | EA Forums
  
  

DearXiYu wrote:

The EA team has been indifferent to my situation. I have submitted appeals many times, but received barely any response — no one has gotten back to me except Lian, who offered support. If you only make promises without taking action or conducting investigations, all loyal Apex Legends fans will leave you.
 
Thank you very much for taking the time to handle my appeal. I look forward to your reply and assistance. If any additional information or further verification is needed, please feel free to contact me at any time.

🛑Please do NOT share any personal information on the forums as:

1. The forums is sadly not the correct place to recover your hacked EA Account or to appeal your EA Account's ban - (the correct places are found here: [EA Help | Recover a Hacked Account], [EA Help | Appeal a Banned Account])
2. The EA Staff here cannot directly assist with account related issues - (What EA staff here can help with | EA Forums)
3. The sharing of personal information is against the EA Forum's Rules and TOS, so please do not tell anyone anything that is yours, (or another's), personal information to help avoid issues such as getting hacked - (EA Forums Rules & Guidelines | EA Forums)