Community ManagerHi @Umkindabad,
I do see two created cases that have attachments and are currently marked as receiving updates from you, rather than just "Waiting on player."
That should hopefully mean things are moving along from that initial creation and you're waiting on a review of the situation, please keep an eye out there and you should be receiving a reply to move this process forward.
I've yet to get a response. I've provided the necessary information, I've done this many times before. And it just feels like I'm being ignored, how am I supposed to go at this from my position. I already responded to the email asking if I need further help and I responded yes, which prompted my case to go from "waiting on player" to "in progress". And I'm getting nothing, I'm again worried that just like my last case I will be ignored for 5 days!! Just for them to say its fixed and try to close it out. How am I supposed to fix my issues if the support team isn't even remotely communicating with me? I provided screenshots of what I'm seeing. It gives me a prompt to click resume case and yet last time I did that about 5 times begging for a response and still got nothing. So its clearly not that? Do I just have to wait for a response like cross my fingers somebody actually helps me? And not someone who will ignore me and close out my case? I'm not understanding why this has to be so complicated. I need help!
Community ManagerHey @Umkindabad,
Thanks for the screenshots and update.
It looks like your case is in a good status (i.e. In Progress and not Waiting on Player), so at this point you've done what you can and would just need to wait on a reply from support.
I would avoid resuming or adding additional replies to your case unless the status changes back again without a reply, but from what I can see here you've done what's needed.
Thank you for communicating with me, I'm just hoping that I can get my coins soon enough
How will I know when a Support advisor responds to the me? Its going on 2 days now and I'm not receiving any replies. Is my account bugged or do they typically not send emails anymore to you during a case? I remember prior I'd be reached out to almost immediately after making my case. This just feels off.
So essentially the OP is correct, support is now slow, unresponsive and incredibly inefficient while the products offered by EA are worse than ever. That’s some ridiculous abuse by you guys. Shame on you.
Community Manager
